BELIEVE IT OR NOT ! I’m here to tell you this place is very DIRTY!and loves to overcharge their customers for POOR quality food.Many things come frozen.they use their hands to serve the food when they are suppose to use scoop which also mains you not getting you correct portions your paying for. The oil and the equipment is GROSS thick greasy gunk over the ovens on the ovens don’t even look under the station it’s DISGUSTING! IF YOU HAVE ALLERGIES BE VERY CAREFUL WITH THIS PLACE ! THEY CROSS CONTAMINATE A LOT! Gluten free bread they put on a cutting board that has gluten on it then use a knife that had gluten on it and don’t change there gloves often, keep in mind they are serving the food with there hands so you would think they would change there gloves more! The temperature in that kitchen is a hazard to the food and the staff there have been no air conditioning for two going on three years. There times the food wasn’t in temp and they stood open serving everything on ice . They also had contaminated water and STOOD OPEN SERVING PEOPLE ! All the dishes and everything was washed with that water that they knew was not clear and clean to be served with .health department randomly came and that’s when they closed for one day cause they was forced to .YOU WOULD NOT BELIEVE THIS IS THE REASON WHY WE DIDNT HAVE AIR CONDITIONING! THIS COMPANY WORK WITH DISNEY WANNER BROTHER AND MAJOR CELEBRITIES THEY HAVE THE MONEY AND REFUSE TO FIX ANYTHING!The video you see is the ceiling right above all the food they serve the guest as you can see it’s vents so all that debris is snowing on the food !!!!! The staff are always high smoke vapes and thc pens In the walk-in fridge keep in mind that where they store the food for the restaurant to serve.THEY ARE DISGUSTING INSIDE AND OUT THEY DONT DO THE FOOD WITH LOVE AND CARE THEY JUST WANT YOUR MONEY ! AND ONE LAST THING THE PRICE FOR CATERING IS OVER PRICED PORTIONS ARE NOT WORTH IT AND THEY RUSH IT AGAIN ! EVERYTHING IS DONE SLOPPY HERE! Very sad company has potential but they don’t care about there store and equipment...
Read moreWanted to try this location as the UWS location is always so busy. Ordered through the DP site at 10.50 for an 11.30 pickup.
Arrived 11.35 and no order in pickup area.
Asked the lady at register and she said she would check. Waited 15 and she told me order was being made.
She disappeared and waited another 15 and asked another staff member who eventually got a manger.
She said that they hadn’t received my order and would make it now. Bearing in mind I had already been there for 30 minutes and it wasn’t busy.
10 minutes later I got my order. Manager added some cookies to the order which honestly I didn’t want. She apologized for the delay.
When I got home we tried the sandwiches which had burnt bacon and rock hard eggs. I know this is a relatively new location and new people are training but nothing was right about this order from the start.
Mistakes happen but don’t wait 30 minutes to tell me there was a mistake.
I don’t mind paying a premium for the BEC when it’s good and, from other locations it is really good, but this would have been poor for a $3 deli sandwich.
Appreciate the manager offering her apology but if someone is just sitting in the one spot for 30 minutes with a stroller and it’s not busy and you have a lot of staff standing around, maybe it’s good idea to proactively ask them what they are waiting for.
Would prob give this location a miss in the future but the UWS and west Village location are still...
Read moreLove the food, and have frequented this location before. One of the first things you notice when you walk in is a health dept warning that dogs/animals are not allowed inside the establishment.
As someone who is highly allergic to pet dander, this made me feel really good about visiting as the area is hot spot for dog owners, but I assumed I wouldnt have to worry by sitting inside.
Today I ordered food and as I was waiting a guy walked in with a dog. As he walked up to the hostess station and past employees NO ONE SAID ANYTHING.
I actually asked the hostess why she didnt reference the sign or ask him to wait outside with the dog and she shrugged and said "I guess I didn't notice".
Here's my problem: this would be a CLEAR health dept violation and could cause the restaurant to be held responsible if someone like myself has a reaction and/or a patron gets bit by an animal. Either scenario shouldn't be a possibility in a food establishment where trays are being carried around and health dept rules.
If you have pet allergies and prefer your animals outside of restaurants this may not be the establishment for you. I hope the health dept sees the lack of regard for enforcement of...
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