UNIQLO Hudson Yards — Local services in New York

Terrible customer service. I have been a loyal Uniqlo customer for many years and have shopped at Uniqlo stores all over the world when I travel. I always appreciate the quality of Uniqlo products. However, Uniqlo in-store customer service all over New York has been plummeting to the point where I wonder if they are more like a fast food chain than a Japanese apparel company.

In the past year, every time I enter a Uniqlo store in New York, and need to ask a question (politely), their sales staff give me a look like I have unpaid debts. It's not a one-time occurrence or a random staff having a bad day. It has become a default for me to be afraid of the staff at any Uniqlo locations in NYC.

On October 18th, I visited the store in the Hudson Yards mall. When I asked an Asian male staff (with dark hair and hair bang),who was standing at the self-checkout area, a simple question, he seemed frustrated and didn't want to answer. He then quietly proceeded to help me with the self-checkout screen. After that, he just stared at me with an annoyed look when I thanked him and said goodbye to him before leaving. Unbelievable!

It is unacceptable for customers to be treated with such disrespect, especially at a Japanese store. I think Uniqlo store managers in the NYC area don't care about the brand or the customers enough to train their employees well and they don't fully understand what working for a Japanese brand means. I will start shopping at...

Awful customer service. They forgot to put in my alteration request until I walked in to pick up my garment 2 hours after my purchase. They called to ask for 15 more minutes. I waited around to pick up, then when I arrived 15min after my pickup time, they said they needed 20 more minutes. They didn’t seem apologetic at all and won’t be shopping at this location again. If they had been a little more understanding of my frustration and apologized for the inconvenience, I would’ve felt better. The fact that they just looked at me blankly saying it’s not ready and it won’t be ready until 40min past said pick up time on my receipt was what threw me off.

Update: Went into the store to pick up 2hrs and 40min after purchase (40min past pick up time shown on my alteration receipt), and thankfully my pants were ready but the hemming looked awful. I work in fashion so I know what average sewing looks like, and this looked like they forgot and did it on the spot in 2minutes. I told the sales associate that it looks awful and I can’t accept it and he agreed. I know they can’t accept returns on altered garments but I think at this point they realized how badly they messed up so they gave me a full refund. Can’t believe I wasted almost 3hrs waiting...

Uniqlo has always been one of my favorite brands — great clothing, great prices. But today, I had a really disappointing experience at the Hudson Yards location.

I stopped by just to quickly pick up two t-shirts. It was my first time visiting this particular store. When I approached the cashier, the staff member mumbled something I couldn’t understand — twice. I wasn’t sure if he was asking me about my payment method or where to go. Eventually, he just motioned with his hand for me to go to the self-checkout.

At the self-checkout, I realized I didn’t really know how to use the machine and asked someone for help. The same staff member came over, visibly annoyed, and scanned the items for me without saying a word. The whole time he gave off the impression that helping me was a huge burden, like he hated being there and couldn’t care less about the customer experience.

It was such a small, simple interaction — and yet it was handled with such coldness and negativity. It really made me question how customers are being treated. I came in to spend money, and instead, I felt like I was doing something wrong just by being there.

The clothes are great — but the service today was...