Dunkin' — Restaurant in New York

I could not believe the terrible service I received today. The employee making my Milkshake was DRUNK! Even with the red flag I just decided to go ahead and order. He wasn’t the most sanitary but I ignored it. I had to explain multiple times how I wanted my shake he couldn’t seem to comprehend (probably cause he was drunk). I ignored it and continued with my order. I had to carry him through the transaction because he seemed to have trouble with the register (probably cause he was drunk). My milkshake was so watery It was spilling all over the place he filled my cup with way too much fudge and I asked if the lady can remake it but she was busy with Uber orders seems like she was also annoyed with her coworker for being drunk. I waited in line and asked for a refund and he said no refund as per store policy. I asked why that was so if I’ve gotten one before and he sarcastically and rudely said do you want the money from my pocket? And I told him that’s not what I asked I just want my refund and he was upset with me and took my milkshake, did not offer me my refund, and told the lady to stop helping me when she was doing it. He’s supposedly the person in charge of them! I left with no milkshake or refund. He said he was the owner when I asked for the manager and then said his name is king (it’s not) cause he was clearly on some sort of power trip denying my refund and taking the milkshake to the back. I will be complaining about their drunk employee tomorrow and getting my refund as well. He should not be working...

This Dunkin' Donuts experience was pretty disappointing. It's not about the food or the vibe; it's all about the consistently lousy customer service.

Whenever we swing by, there's this rushed feeling when ordering. No matter how friendly we try to be, the guy on the night shift always acts like it's a big bother. One night, we just wanted some ice cream, and Dunkin' was the only option around. But his attitude totally killed our little outing.

Then there's the hazelnut syrup incident. We asked for it, they took our order, and instead of saying they were out, they served us hazelnut-flavored coffee that tasted way different. It's like swapping an orange in a fruit mix for an orange-flavored piece of bread – just ridiculous. Only when we asked did they finally admit they ran out, and of course, with that same "don't bother us" attitude.

I'll give this place a couple more tries, but I'm going to start paying attention to who's at the cashier. There's no reason we should feel like we're inconveniencing them by choosing to give them our business.

EDIT: I gave this location another try. Server rushed the coffee so much that he cracked the cup as he placed it on the pick up counter. I walked to the other side of the room before noticing the coffee was leaking from the side. Then another server had to be told that they couldn't just pour the coffee into another cup because there was syrup at the bottom of the first cup. But instead of giving the proper amount of syrup, they ended up making the drink three...

Check total of what you are paying for ..

There is an advertisement on the door .. per scoop is $1.50 till July 31st. Advertisment #2 buy two scoops and get waffle cone.

Bought 2 different ice creams (both 2 scoops).

Asian lady at the check out counter ... First she charged for waffle cones then charged $4.50 per ice cream order (total $9.00 plus tax). So when we tried correcting her and telling her about the advertisement, she argued that there is no promotion like that and when we took her to the door to prove then she argued it's 1 scoop even though it says $1.50 per scoop.

After proving her wrong , she still changed $9.00 + tax and offered 2 donuts to cover her mistake and explaining loudly how much tax it is on the ice cream and why she charged taxes.

Make sure you avoid going to the Asian lady and make sure how much she is charging. Money is not the issue, it's the people who likes to scam people. Avoid this...