Dunkin' — Restaurant in New York

TERRIBLE SERVICE! I went in there and there was no one else and i ordered ice coffee, however there was rolling cart of donuts and the guy who was gon make me coffee said go go i cant make it machine not working. Even thou all he had to do was moving the ROLLING CART WITH WHEELS which would had taken literal two seconds. That guy is sooo mean and rude. The way he talks is like hes shouting at you and dont want to do any work hes getting paid for. Hes like that with everyone. So i had to come back with no frozen coffee. After few days i went again to get the same coffee and he made it soo black, i asked him to put in some sweetener a little bit. And he gave me a terrible look and said no then he finally put in sweetener, i swear to everyone me and my partner couldnt even take a sip it was like he put the entire syrup bottle in , we asked him to exchange that cuz our money is wasted and we cant drink then he started shouting sooooo loud infront of other customers and said NO NO NO. Then he said fine after ten mins and made us order again by shouting at us the whole time. When he handed us the coffee he shouted dont come back here again. I wanted to cry he disrespected so much. The only reason i go to tht DD is because its nearest and i dont have to take out my car or i dont wana go at all because of this man. I wish i could go to another one or he could get fired somehow. No one can take that attitude. This is not the right way to treat your customers. He works at night in case anyone needs to be aware. When you see that guy working just run...

The service I've received at this location has been disgusting. Today the coffee tasted horrible like it has been sitting for six hours. Yesterday they made my coffee wrong (which they do literally every time) I always say no sugar and for some reason they can't comprehend that statement. Today the woman had the audacity to say "I made your coffee twice yesterday". I proceeded to tell her she made it twice because the first time they put sugar in it. Additionally, I used to get the burrito with no egg or cheese but the third day I went to get it the same rude woman informed me they are pre-made so she couldn't do that (which is a lie because they've done it for me before). isn't your new thing "allergy friendly", I have a dairy allergy and your employees make no effort to try and serve me. I don't ask for much just my coffee without sugar. The woman's attitude in this location is horrid. Today I informed her I would never come back, and I won't. Terrible experience. Every...

I’ve been coming to this dunking for years and today morning had a horrible experience used my point for after coffee the lady was just looking a let me and I told her I used my points she looked confused and canceled and te did my order and lost my points because she’s had canceled my original order which she had already scan my point then another worker came and told me I’ve used my point and I told her yeah just now and explain what just had happened but they looked confused and kept telling me I used it just got frustrated and paid for everything but that was horrible customer service instead of helping me they just kept telling it was used very...