Dunkin' — Restaurant in New York

I usually go to a different Dunkin but this morning I decided to stop by this one on Ralph Ave near Ave M. I was appalled by how rude the woman taking orders was. She was a younger, Middle Eastern woman with glasses and a hajib but she didn't have a name tag so I don't know her name. I watched her start multiple orders with "What do you want?" When it was my turn to order, I said good morning to her and she responded with "What do you want?" I really don't want to think it's because we were African American but the woman behind me, who was white, got an expected "good morning" greeting from the same cashier. I did say to her it's rude to address any paying customer with "what do you want?" And in response, she smiled and said nothing. I've been to this Dunkin before but I've never met an employee that was this rude or rude at all for that matter. I hope her boss sees this so they can help her adjust her...

Tried this location twice. First time they had only 1 (one!) variety of doughnut remaining. At 2PM. Stopped in today because my grandson wanted a doughnut. Ordered on the app. One doughnut was the order. Stood there for five minutes until a woman asked what I was waiting for. Showed her the order on my phone. She gave me the doughnut without looking at me, just an outstretched arm, no thank you. Is it that difficult to be nice to people, to make them feel welcome? I guess so. Plus they leave crumpled dollar bills (tips, I guess. For what I don’t know) behind the counter on a shelf near the food. Service was, in its way, truly amazing. Plus the place is...

I ordered food through the mobile app including 2 sandwiches. When I get there I'm informed they didn’t have sandwiches, which is bizarre since it's still early in the day, and normally when something is wrong with an item the app tells you. The person I spoke to was extremely unhelpful and seemed to find the whole situation funny since she was visibly holding back laughter. She didn't offer any form of compensation, in fact the only thing she DID offer was a customer service number that didn't even work. I had to get the real number online....