Dunkin' — Restaurant in New York

I live near by and i come to this Dunkin Donuts location once and a blue moon.The shop itself serves its purpose of providing basic coffee and a donut, however the staff needs to improve their customer service skills. They give off the air of being impatient and seem as if they don't like working there at all judging from their lack of smiles and the shortness of their tones as they asked me what I would like once I walked up to the register.

Also, I try to keep my visits to this location at a minimum because I know they were shut down by the sanitation department at one point in time last year (whenever a food/drink restaurant is shut down by the sanitation department, I personally think it tends to have to do with them discovering sub par cleanliness or sub par cleaning practices which is not good) however restaurants do deserve reprieves to correct themselves so as I do make my rare visits to this location to grab coffee, I hope for the best in that my drink is made with clean hands. I always simply say a quick prayer whenever I go to any restaurant to grab a drink a bite to eat because you...

The cashier was a stealer. She took the money from another customer for a Cappuccino. Charge that cappuccino with my ice coffee and used my reward to made the cappuccino for free instead of using it for my ice coffee. When I asked her to fix it she was showing me attitude and anger that this cappuccino was just there it’s not part of my order then I asked her how come you charged me for my ice coffee because I was suppose to get it for free. I wanted to talk to manager but refused to call her manager. When I said I’m not leaving until I talk to a manager, she was like I don’t have to call anyone do whatever you want. Then I said I’ll call 911 because you are stealing money. Then she took out cash and throw the money and Snatched the coffee and food back from me. This is what Dunkin’ customer service? I’m a regular customer in Dunkin but never faced anything this before. I want to take this matter to higher authorities so that in future no one...

I stopped to get a vanilla chai, which is my favorite DD drink. Every time I order this I ask the cashier if he/she could please give me a paper cup instead of a Styrofoam, as it is well known they produce cancer. Besides, they were banned in NY.

However, the cashier, who's and indian guy didn't give me his name and was not wearing a name tag, refused to give me a paper cup. I told them politely that styrofoam cups were not longer allowed in NY and that in every other location I will get a paper cup with no problems. He then said, I'll give you a paper cup but I'll have to charge you a latte, which is twice more expensive as my vanilla chai.

By then, another customer came and told them that DunkinDonuts should not be allowed to use styrofoam cups as they were banned and it's against the law. The cashier kept saying he would only make me a vanilla chai in that cup.

What type of service was that? I'm very...