Dunkin' — Restaurant in New York

I RECENTLY ORDERED FROM THIS LOCATION ON DOOR DASH AND NEVER GOT MY ORDER. I PLACED MY ORDER ABOUT 6.30AM WITH NO PROBLEMS. THE MONEY WAS DEDUCTED FROM MY ACCOUNT WITH NO PROBLEMS. I RECIEVED THE CONFIRMATION TEXT THAT MY ORDER HAD BEEN RECIEVED AND THAT IT WAS IN THE WORKS. ETA WAS 7.15. AROUND 7.08 I RECEIVE ANOTHER MESSAGE STATING IT WOULD NOT BE ARRIVING UNTIL 7.30-7 A FEW MINUTES AFTER I RECEIVE A MESSAGE SAYING THE ORDER HAD BEEN CANCELLED. SO I CALL THE STORE AND WHOEVER PICKS UP THE PHONE I EXPLAIN THE SITUATION AND HE PROCEEDED TO TELL ME THAT THEY HAD A POWER OUTAGE AND THEY HAVENT RECEIVED ANY ONLINE OR NOTHING. I TOLD HIM I PUT MY ORDER IN AT ABOUT 6.30 AND THE MONEY HAS ALREADY BEEN TAKEN OUT. HE TRIES TO BUSH ME OFF VERY NONCHALANTLY. I ASKED TO SPEAK TO THE MANAGER. THE GUY HANGS UP. I CALL BACK. BEFORE I SAID A PEEP HE IS YELLING SAYING WE'RE CLOSED WE DONT HAVE YOUR MONEY CALL DOOR DASH. AND HANGS UP. OF COURSE I CALL DOOR DASH. THEY EXPLAIN IN A MUCH BETTER TONE THAT THE SYSTEM DOES SHOW THAT A REFUND WAS ISSUED. I TOLD HER THEY ARE REPRESENTING YOUR COMPANY AND THEY WILL BE CAUSING YOU TO GET A BAD REVIEW. THATS NOT THE POINT. MY POINT IS IF IM USING A THIRD PARTY APP AS A MEANS TO GETTING A PRODUCT AND THE DISTRIBUTOR IS RUDE AND NASTY, IT LOOKS BAD FOR DOOR DASH! DONT WASTE YOUR TIME WITH THIS LOCATION DUNKIN DONUTS AND I WILL ALSO BE...

I've been eating old fashion donuts forever and the old fashion donuts here are HORRIBLE! They taste horrible like they just used flour and water! They're always hard and overcooked! When I go to any other DD the donuts are soft and taste like the REAL old fashion donuts! I talked to the manager and all he gave me was an excuse! Also the customer service there is horrible! They have no sense of time! The line is always long with three people behind the counter! I advise you to never get any old fashion dounts from there and if your running late to go somewhere plzzz don't go to this DD you will be extremely late! The worst...

I had a very disappointing experience at this location. The staff was unprofessional and inattentive—one employee spent time on the phone while another did all the work, and the girl sat in the corner even as customers were waiting in line. They seemed more focused on chatting with someone from BP than helping customers. To make matters worse, my drink was poorly made and tasted terrible. The team here clearly needs retraining, and I will not...