Eat N' Run Cafe — Restaurant in New York

Edit (6/15/22): since the business felt compelled to reply to this review with some blatant lies, I feel compelled to dispute them. If you're going to accuse me of "playing games" you would be wise to bring some evidence with you,

You say we "we would play this game all too often to find any reason to try and get free food". We have done no such thing. Everything ordered was paid for. Everytime.

You say we would order online and in the notes we would "add items or instructions to avoid paying extra" implying a motive to deceive the business. What actually happened is the menu does not actually contain an option for Gluten Free pasta's. So in order to pay the difference, we would pay cash on delivery or over the phone. This was done per-the-owners-instructions. Let me repeat that. These were the owner's instrcutions.

And the claim that we change phone numbers to avoid being flagged is bordering on the conspiratorial. A sort of fever-dream concoted by a person too self-involved to admit when they have done something wrong.

I stress, what do we stand to gain from this? We paid for what we ordered. But what was ordered was not delivered. We simply asked for compensation and this is the owner's tired and pathetic response.

Consider patroning other establishments that don't treat customers this way.

Original Comment Below This Line

My friends and I would order food here all the time. The orders are often wrong but the food is pretty good. However, we will no longer be ordering from Eat N Run.

There was an item that was not delivered from an order placed in the past and so we were told to we will receive a credit. The business apparently does not mark down which credits are owed. Additionally, they do not always have the item in stock so it was a hassle until recently when they finally agreed to include the item in an order placed on Sunday June 12th 2022.

I ordered the following:

1 Pizza heaven roll $6 1 Chicago deep dish $5 1 Baked Ziti $14.45 1 Snapple $2.50

tax was $2.48 tip was $3 Delivery fee was $4

The total came out to $37.43

When the delivery came they had only sent the Snapple and the baked ziti owed to us from a previous order. I was understandably frustrated and called the owner whereupon he offered a "credit" once again. I asked for a refund. The owner agreed and partly refunded me for $23 of $37.43 I was owed.

When I called him to ask why I was receiving a partial refund I was told he was not refunding me the tax, delivery, or tip. I of course asked why I'm paying taxes on food I did not receive, delivery on food I never got or a tip to an employee who made a mistake. The owner grew flustered and told me to dispute it with my credit card company and promptly hung up on me saying he is "in a meeting" As someone who works full time, this is still a substantial amount of money for me and the fact that he refused is both sad and astonishing.

I do not recommend ordering from this store if this is something that you find...

On May 13, 2015, at around 9:00 p.m., seeing that there were still people inside the restaurant, I thought the restaurant was still open for business, so I walked right up to the entrance ... and severely bloodied my nose on the transparent glass door that had just been thoroughly cleaned, inside and out. The people inside the restaurant turned out to be the owner and his son and the restaurant in fact had just closed: what I thought was an open entrance was actually a closed glass door. This door did not have any of the markings that, had they been there as required by law – see Industrial Code Rule No. 47 of the NY State Department of Labor – would have alerted me to beware. To his credit, the owner tended to me with ice and paper towels and a bandage. But I told him that he must put proper markings on the door so that this should never happen to anyone else and he promised to do so.

Now, July 8, 2015, almost two months later, the skin of my nose is still healing and I don't know whether I will have a permanent scar. That is bad enough, but what really irks me is that the owner never kept his promise. He never put up on the door the kind of markings that he is legally required to put up, so the same thing that happened to me could easily happen to another prospective customer. I don't care whether the food here is good or not. A business owner who cares so little about the safety of his customers does not deserve their patronage.

July 12, 2015 update: On July 8, 2015, I filed a complaint about this restaurant with the NYS Department of Labor (DOL). I will refer to the personnel at the DOL with whom I spoke by their initials: they do a great job and I believe they prefer to work without publicity. Program Manager V.R. took my complaint. He assigned Inspector L.G. to inspect the restaurant. On July 12, 2015, Inspector L.G. inspected the restaurant and then called me on the phone to get my verbal report and thereafter issued a Notice of Violation to the restaurant.

August 14, 2015 update: Within the past couple of weeks, the restaurant owner complied with Rule 47, so that there is now adequate warning to a prospective customer. His compliance would have been far more impressive if it had taken place due to his conscience rather than out of fear of receiving a government-issued fine or...

Atmosphere is very busy because it's a small location. Food is supposedly good. But don't know because i wanted to try a Vegan Slice, But they only offer Vegan Pies vs Slices. :( I came in looking to try the food, but didn't stay cause they didn't offer many vegan options. And if they do, the Owner didn't mention anything. In fact it looked like he was annoyed by me asking.

Fun fact: We're not baby cows and cannot digest dairy so just like meat it rots in our colon which later turns into Cancer.

Please Offer Vegan Slices or take it off the menu and stop wasting money buying the cheese which has an expiration date. And if you freeze the cheese, that's gross. I'll change my review If you make adjustments. Start Offering Vegan Slices with Fresh Vegan Cheese if you want to be popular. Or don't. It's your business. Vegetarian Pizza isn't anything special.

Just remember, there are pizza places everywhere, what makes you different? That you pay a Rabbi to make your food kosher? That doesn't make the pizza taste better...