Empire 3 — Restaurant in New York

I placed my order for a take out delivery now when I started telling the boy on the phone my order he kept telling me to hold on, I said why and then he proceeded to put me on hold for 7 minutes, so I hung up and called back. He answers again, and I now am frustrated with this disrespect so I say my order and give him my card information. When I proceeded to give him my address he told me to hold on AGAIN, so I ask why, "he says it's because of the rice, I knew to check on the rice, so I say okay and proceed to wait." So tell me how when the food arrives the price is higher up than I expected it be. That's because he placed a extra large white rice on my order, so I asked for the manager and he handed over the phone to a girl who was not the restaurant manager and without saying a word she proceeds to tell me that the boy recorded the conversation from earlier and she is going to let me listen to it, without hesitation. (Okay so if this doesn't sound like the most unprofessional situation, then I don't know what does). She comes back to the phone after 4 minutes of having me on hold on plays the recording to me through the phone. I was completely over the conversation at this point because of this disrespect and hung up on her. The food as you may know, this isn't an authentic chinese food restaurant and normally when entering a restaurant, a server will acknowledge your party and seat all three or two or four of you at an accommodating table. Here you'll be yelled at across the room "What do you want!" So don't expect to get any respect from those people unless you're white (They give their white customers the utmost because... well frankly I don't know why). I say this because the staff at this restaurant are known for disrespecting each and every colored person that walks through their doors, as if we're some "bottom feeder". Now I don't live in the projects; but, even if I did that doesn't mean that I am not A PAYING CUSTOMER who deserves to be treated with respect. If businesses in Harlem cannot treat customers in Harlem with respect then those businesses should not be allowed to do business in Harlem. Frankly, I am sick and damn tired of people feeling like they can treat the darker residents of this community with such blatant disrespect and dismiss them just because they feel like they can get away with it. I paid for my food because I was determined there was more than one way to address this type of situation. I didn't tip the delivery man, who was mumbling obscenities at me the whole time. When I gave him the money, he told me to s&k his __ and f&k you, b&*^h. Needless to say, I will not be ordering from these racists anymore. If Empire 3 Chinese restaurant were to be graded on their customer service skills they would get a Negative 0. They are LITERALLY the most unprofessional, rude people on the planet, Like how do you think it's okay to disrespect someone that's giving you THEIR MONEY! I order from here because their close in distance to my home, but I after this experience with the restaurant, I WILL NEVER EAT FROM HERE AGAIN! I DO NOT RECOMMEND THIS RESTAURANT TO ANYONE. P.S. They like to lie about who's the manager at the restaurant by handing the phone over to each making you think they are the manager by changing...

Went in today to order just to walk out without taking it. They dropped chicken on the floor from being cooked and still used it for an order. The customer who’s order it was seen it as well and went off. One worker tried to convince him they put it in another ORDER when he and I both watched the guy put it in the customers who was there currently. Before this order I heard a young female canceling her order because she seen something that turned her off. She asked for her money back they lady in front ignored her then told her to wait to make the customer wait an extra 5mins so her order can be ready and they tried forcing her to take it. She kept requesting her $20 and a guy came up telling her “don’t do it again, don’t order if you not going to take it and I’ll give your money back this one time” he told her he was only giving back $19.75 instead of her $20 & sent her on her way. Once the chicken fell I just walked out because I didn’t want them to give me the chicken that fell. I would suggest you watch them very closely and don’t order for delivery or just order somewhere else...

I can’t order from anywhere else because they aren’t this restaurant. I’m liking that my food taste good and since I stopped eating meat, I like that the vegetables are always cooked the way I want them. I’ma person that always got sick and even have meds that control nausea. They soup got me through Tough times. I don’t order everything or all the time but I can’t speak for others. My experiences with this restaurant is always top notch. They food is inexpensive and since Covid I missed them being open. I no longer need my nausea meds and get full platters when I feel like mei fun or something that I can’t cook myself. Tipping the delivery person shouldn’t be a problem because it’s a service that they don’t have to provide. I’m Always gonna be respectful to the ones cooking and...