Figo il Gelato Italiano — Restaurant in New York

Response to reply from business:

The direct quote from old man who yelled at the lovely young woman was “What do you think you are doing? You only give one gelato!” To which she asked quietly if she could add some pastries to the person’s order. I will leave it to your future patrons to determine whether this was a clarification or an accusation.

Additionally, I appreciate your response but find it concerning that you chose to overlook key unprofessional aspects of my experience. Notably, the store manager was on their phone while customers were present, and a conversation about a customer took place in front of them, further embarrassing both the employee and the patron who placed the order.

Given these circumstances and the tone of the response from the business my review will remain posted.

Last night at Figo Gelato on Bleecker, I witnessed an incident that left me deeply troubled. A young, friendly cashier greeted another customer warmly as she prepared a Too Good To Go order. However, the atmosphere quickly soured when the manager—who had been absorbed in his phone—abruptly rushed over. In a demeaning tone, he snapped at the cashier, berating her for allegedly giving out more than the allowed amount of one gelato container per bag. The harsh exchange was both unnecessary and upsetting to watch.

Speaking to an employee in such an unacceptable tone in-front of a customer—and doing so while being distracted by a phone during a customer interaction—sends a poor message about the establishment’s values and respect for its staff.

This incident got me thinking about the business’s participation in Too Good To Go. It’s obvious with the apparent meek rationing of gelato and airspeed towards too good to go customers that they are using the platform as a means of extending sales and not a genuine effort of selling food that would have otherwise gone to waste.

When restaurants use the program merely as an extension of their regular sales instead of a genuine effort to reduce food waste, it feels more like greenwashing than a sincere commitment to sustainability.

Overall, this combination of questionable business practices and disrespectful treatment of employees is a concerning trend that reflects badly on the business. If you were the lovely cashier yesterday I’m so sorry that horrible old man yelled at you and you did not...

The chocolate souffle & coffee were great. The woman who assisted me was polite & helpful in helping decide on what to eat. However, as I was sitting & drinking my coffee I overheard a gentleman who works there with a heavy accent asking the couple who were doing work on their computer if there was anything else they needed help with. They replied, "oh no we're fine, thank you". He then stated in his own way that they basically had to wrap it up & leave because they were there for 2 hours. The couple then stated that they were trying to just finish up whatever work they were doing on their laptops. He replied, "I understand, but you only had a coffee and it doesn't take 2 hours to drink a coffee". Now I understand people like to linger for long periods of time in coffee shops because I've worked in a few but there were 5 tables available and it was not busy AT ALL. The way he delivered his message was rude & the whole thing was unnecessary. I would understand his approach if it was busy & there were people looking to sit down, but I was there for an hour myself doing some homework & we were literally the only ones in the place the entire time I was there. The people that came in & out during that time were all to go. Customer service has definitely gone to...

Figo Il Gelato Italiano is a beloved gelato shop in New York City, offering authentic Italian flavors that delight both locals and visitors. With locations in Manhattan’s Little Italy and Astoria, Queens, Figo has garnered praise for its high-quality ingredients, creamy textures, and welcoming atmosphere. Figo Il Gelato Italiano offers a delightful experience for gelato enthusiasts, combining authentic Italian flavors with a variety of options to cater to different dietary preferences. Whether you’re in the mood for a classic chocolate gelato or a refreshing vegan sorbet, Figo is a must-visit spot in NYC.

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🍨 Highlights • Authentic Italian Gelato: Figo is renowned for its traditional Italian gelato, with flavors like rich chocolate and refreshing mint chip receiving high acclaim.  • Vegan-Friendly Options: The shop offers a clearly marked vegan sorbet section, featuring flavors such as 80% chocolate, mango, banana, and pear. Reviewers have noted the creaminess and fresh taste of these dairy-free options.  • Seasonal Specials: Figo frequently introduces seasonal flavors, providing customers with new and exciting tastes throughout...