Fortune Palace 富臨門宴會廳 — Restaurant in New York

Please read if you’re considering hosting an event here. This review is strictly based off the customer service of the manager in charge on Tuesday night 4/22.

We previously paid a $500 deposit to hold our wedding date in November but realized the expected number of tables we have exceed the capacity at Fortune Palace. We decided to use the $500 as credit for our dinner tonight which is stated as possible on the receipt & the manager that assisted us previously.

Upon paying, the manager this night gave us trouble. He said because it was a different manager that signed off on our deposit, he was unable to proceed with using the $500 as credit, even though this policy was stated on the receipt. He told us that the manager that helped us needed to be there in order for us to use it as credit but he was on vacation. This is unreasonable because that would be implying that if the manager that previously assisted us is no longer working here, then we would not be able to use the credit when the written receipt states otherwise.

The manager wanted us to pay cash for the meal which we were okay with doing if he could provide a written note stating that they would refund the $500 credit the next time we come. Unfortunately he refused to do that and his only reasoning was that he did not sign off on the credit therefore it cannot be used. This is a bad representation of a business as a policy should be held to the same standard by all managers.

After finally allowing us to use our credit, the manager made a rude hand gesture and mumbled something in cantonese under his breath & walked away in the middle of the conversation. He assumed we did not speak cantonese because we were speaking mandarin the whole time. We were the last customers of the night and he believe he could get away with this because no other customers were there.

A business policy cannot change depending on the manager available especially if you have a written policy on the receipt. Take this as a warning for anyone considering to pay a deposit for any...

I am writing to warn you about a waiter at Fortune Palace on 86th Street and 20th Ave, Brooklyn who pocketed the money and claimed that it is not enough when I paid in cash. I recently experienced this myself, and I want to make sure that others don't have the same experience. On September 27, which is yesterday, I went to Fortune Palace with my family a group of 8. We had a great meal. The meal came to $275, I paid $325, 16 of $20 and a $5. I left it on the tray with the bill. A waiter who never served our table came up and picked up the money and asked if change is needed, I told him no. However, as we were leaving, he stopped us holding a small piece of yellow Post It paper written 220 on it and said our cash was short. I was in shock and told him I counted the money 2 times and asked my daughter to count it again before we placed the money on the tray. Then he hid the Post It and changed his story and said that the tips was not enough that I only left $10 tips. We were shocked and confused. Which doesn't make sense. We told him we paid $325, and he let us counted the money there was only $305, which is $20 short. Eventually, we got tired of arguing with him and just gave him the extra $20. When I got home and thought about it more, the more it doesn't make sense as he first claimed the money was short with a Post It written $220 on it. Then claimed there is only $10 tips but there were $30 tips even with the shorted money. We all came up with the only answer is he was first trying to scam us for an extra $100 but when we said we counted 3 times, and he knew he won't be able to scam us he changed his story. I am sharing this story to warn others about this waiter. If you ever visit Fortune Palace, please be careful if you are paying with cash. Make sure to count your money in front of the waiter or have him count the money in...

This review is for their dinner service so heads up on that if you are looking for dim sum review. This is not it.

I would agree with the people that says that if you have been disappointed by this place during their opening month or two to give them a try again. I have dined at this restaurant twice over the last two months and both times I have been pretty impressed by the quality of the dinner. My wife have been here more times than that with her side of the family and they all loved the food here too. By what she told me, the lower overall reviews score as of this review might be from a combination of the food being only ok during the beginning month or two and the fact that about half the reviews here is about their dim sum which although also improved over time, is not up to par with the superior quality of what they dish out during dinner time.

The place is spacious and could easily accommodate large parties without feeling jammed next to the other tables like most chinese restaurants in Brooklyn. We had a party of 9 at our table tonight and we easily sat together at the round table comfortably and the next closest tables were far enough away for us to move about when we need to.

Not sure about all the waiters or waitresses that some reviews complained about but ours have always been attentive during our visits. The highlight was tonight on a Monday when the restaurant was relatively empty, they were constantly changing our plates, making sure our water and tea was refilled, and our main waiter came in to talk to us through out the meal and update us on our food.

So yea, give this place a try again if you only been here for only only the dim sum or haven't been here for months. You might be...