Gold Street Market — Restaurant in New York

BEWARE of Ordering from their Website!!!! I used to use grub hub/seamless to order from them until one time I had a delivery order that they said never went through. I walked to the store to show them my confirmation and they said since it was through another website they didnt have any control over it and Id have to contact grubhub/seamless. I just stopped using other sites and only used their direct website from then on. Recently I just moved back so I havent been in a while but I still decided to use their website. This time I order and Im waiting for over a hour I call the store and they tell me they never received my order. I tell them I used their direct website and I even have my confirmation to which he doesn't go to check just interrupts me and says " No No we didnt get any online orders" as Im trying to give him my confirmation number. I say I can come to the store to show him I have an email confirmation from their direct website. He just keeps telling me that they dont have access to grub hub and seamless I have to contact them. Which i reply i didnt use those sites I went to your direct site which I began to read him and he confirmed for me it was the right website but they didn't receive the order. I asked if I can walk to the store to shiw him my confirmation and either get a refund ir the food I irdered he just kept saying "No we didnt receive any orders". Ag the time the charge was still pending so I just let it go now it cleared through my account and I never received a delivery a call or anythingg stating that they evwn attempted delivery. At this point the store just credit card scammed me and stole money from my account, I just...

Wanted to make a surprise, I was surprised.

I ordered this Napoleon Cake for a friend and they sent me a moldy pastry. The least that you guys can do is just verify the product before sending it. And you weren't able to do it. Worst, I called them today more than once to explain the situation, after several tries, a female manager answered and hung up on me.

Customers have the right to respect when it comes to how they spend their money and protect their health. Every business, especially those in the food industry, has a responsibility to provide safe, high-quality products that meet hygiene and ethical standards. People trust that what they purchase is fresh, properly stored, and safe to consume. Disregarding these standards not only disrespects customers but also puts their well-being at risk. Consumers have every right to demand transparency, accountability, and fairness, as their choices directly impact their health and finances. Respecting customers means valuing their trust and ensuring they receive what they pay for—nothing less.

I'll make sure this doesn’t happen to anyone else and that this bakery gets what...

I ordered through doordash right off the menu. A whole chicken comes with "rice and a salad." I get my order and I only got COLD chicken. So I called the restaurant and spoke to some guy who may have been a manager. He responds by telling me what the menu SHOULD say. What an ASS!! Needles to say, he DIDN'T DO ANYTHING TO CORRECT THIS ERROR. SO I WON'T BE ORDERING ANYTHING ELSE FROM THIS roach and mice infested restaurant! See captions of the menu that I ordered from below. If it says it there you supposed to give it to the customer. That's not our problem it's their problem. And I think I'll be taking this a...