Gong Cha — Restaurant in New York

This specific location needs to be closed down, or to save it get entirely new staff. The customer service is straight garbage and most of the staff have an unwelcoming attitude. I went in to place an order on 8/16/23 for two Little Star Fruit Tea. I’ve gotten it before and have came across it being inconsistent depending on who’s making it. But because I’ve order it before, I’m familiar with how it should be priced. They tried to price gouge me today and have me spend (no exaggeration) nearly $20 for two large Little Star Fruit Tea. I caught it immediately and asked why it was so much and the guy with glasses who worked there gave me a weak explanation by saying “the system is charging me this much.” Come to find out after hearing him babble through his explaining that apparently they don’t have the drink anymore (even though it’s literally being advertised in their window as I write this with no mention of if being discontinued) and that he had to build it from scratch. His solution was to charge me basically $20 for the two beverages when that total should have been $14 and change. Needless to say I walked out and don’t recommend anyone to go too this location. Whoever the owner is, get rid of your current staff before they cost you...

AVOID this place!!! I love gong cha drinks, BUT the workers at this location are simply terrible!!! I came there to get coffee for my dad. My father is DIABETIC, meaning he cannot eat anything that contains sugar. I told the girl that the coffee should be without sugar. While I was waiting for my order, I heard a conversation between this girl and the guy who was making the drink. It seemed to me that the guy knew he put the sugar in by mistake, but the girl didn't care, they smiled at each other. I doubted that this was so, because I don't understand English fluently. So to make sure I was wrong, I came up and once again said for sure that the drink should be without sugar. She said she knew. When my drink was ready, I asked for the third time if it was without sugar, she said don’t worry, the coffee is without sugar. When my father took a couple of sips, he said that the coffee seemed sweet to him. I told him not to drink it. A few minutes later his blood glucose was 300 mg/dL!!!!!! This is DANGEROUS to life. She lied to me. It was March 10th around 4pm. GIRL, if you're reading this,...

Went here just now to get a drink for my brother and I. The service was fine, we got our drinks in less than two minutes. The issue came after we got our drinks. One step outside and my brother accidentally drops his drink (the one on the right, which is the second one after the first one spilled). The two workers behind the counter see this happening in real time as we were right by the door getting ready to leave when his drink dropped. My brother seemed bummed out so I went to go get a replacement one. As I'm ordering, one of the workers is looking outside at the clearly spilled drink as shown in the first picture. I assumed that they were going to be nice enough to at least offer a replacement as it spilled before we were fully out of the store, but no. I understand that product is product and it costs money to make another drink, but for a drink that's only $7 I feel as though having a satisfied customer is worth...