Grandchamps — Restaurant in New York

Instead of leaving negative reviews, I usually try to express my disappointment or bad experience directly to the business if I feel they are open minded to address the situation. But here today it was so bad I had to take my review to google. I came to order 12 Patties. The service was DISAPPOINTING to say the least. The main girl I interacted with worked the front desk and took my order.

The gentleman who worked here was ok. We had minimal interactions with the exception of both of us acknowledging how rude the girl was to me. So this review is not about him. My cousin also witnessed her attitude. I’m not over reacting.

To be fair, The Pattie’s tasted real good but having to endure the negativity today is not worth it for me to come back. Sorry.

The previous time I ate here was good. Today was my first bad experience. The girl’s attitude was so bad I felt it even before I even opened my mouth to order. I should’ve left and not spend my money here. But my crew and I really wanted Patties. The girl acted as if I was not welcome here. Her responses to my questions were short, condescending and RUDE. I didn’t need her to have any convo with me beyond answering my few questions about the order.

Due to allergy reasons I asked the other girl (the cook) to separate the fish Patties from the chicken and while she did put them in 2 separate containers, they did not label or verbally identify which is which. She also acted like I inconvenienced her by requesting to separate the Patties.

When I asked the front desk girl which is which, she showed me with a stank attitude acting like I was supposed to know. I had to tell her I don’t work here.

Like I mentioned in the beginning, I don’t like to leave negative REVIEWS and in fact don’t think I ever have in the past. I’m a strong believer in supporting black businesses BUT today was a tipping point so I had to leave this review and HOPEFULLY the business will read it and work towards improving their customer service. I DID NOT deserve to be treated like I was.

As a Haitian American I would love to continue supporting this place but sadly I can’t come back here until common decency and quality customer service is common. Regardless of how good the...

Good afternoon everyone! I'm Harry and my beloved mother is named Maria. I am posting this message under my beloved mother's account since I seem to be having trouble with mine. I in fact just finished eating Haitian food for the very first time inside Grandchamps and I am having such an absolute marvelous time inside the establishment. The food was so delicious and I must say Grandchamps compliments Haitian food so well. It was an astonishing pleasure eating at Grandchamps and the roast pork sandwich that I had there was the best roast pork sandwich that I ever had in my life. The sweet fried plantains that came inside the sandwich were out of this world and the dish was very creative. The beef patty was delicious too and only if you guys would have saw how empty I left my plate. Darn! I actually forgot to take pictures of the aftermath of me eating the entire sandwich and patty too! The female waitress named Samantha that recommended me the dish I had and helped with my order was an angel as well as her coworkers whom made great eye contact with me and gave wonderful smiles. The inside of the restaurant was splendid, clean, and the atmosphere was Divine. Awesome and great selection of the R&B and soul music that played from there cool sound system. Thank you Grandchamps for your great hospitality and blessings as well as much love to my entire Caribbean people no matter which island from the Caribbean they are from! Bye...

I love the ambience of this place. Immediately upon entering, we were enamoured by the literature and art within the space.

The restaurant is within an open floor plan that is separated by counters and shelves which break up the space easily. The furniture for seating is quite comfortable and the tables were well-maintained and clean. One thing I could not stand was the ambient lighting (which seems to be a fixture in most New York restaurants) - the yellow lights. There needs to be more neutral white light that is easier on the eyes and add depth and layers to the space. While I like the design of the accent and ambient lighting - the placements could be better. I’ve often realized that the lighting in a restaurant can affect the colours of food and other objects within the space and this can turn off customers or attract them.

The food was divine. I thoroughly enjoyed the bread pudding. The menu leaves me wanting more from Haitian cuisine, despite the classics and necessities being there. It is authentically Haitian. The drink menu needs be expanded beyond tea. I was slightly disappointed that in this holiday time, new innovations or offerings weren’t made (like crémas).

I recommend here for a small gathering of friends or an intimate date (based on the lighting). The outer facade before you enter the restaurant is beautiful and I can’t wait to see how it can be transformed...