Hotel 1200 — Hotel in New York

If you like fleas you should stay here! A picture of fleas on the bed was shown to the Indian supervisor and he condescendingly said “we don’t have this here” after clearly looking at photos of fleas in the bed… No apology no let me switch you to another room.. There is a very spacious room they have to keep your luggage in before check in time. My friend arrived before me and she got to see that it was a big room. When I arrived the Indian supervisor kept hurrying me to give him my luggage so he can store it in the room. I said let me just get a couple of things out and I should be good to go. We left at 12pm in the afternoon to sight see and when we came back at 7pm both of our luggages were in the lobby!! I asked the front desk associate where the supervisor was and he said he had gone home. I said let him know I am very upset that both of our belongings were left in the lobby. He said he would be more than happy to let him know and that the boss is always on their case and leaves tons of work for them to do so that he has none. Clearly a distracted and not detail oriented supervisor. On checkout day the Indian supervisor saw me and you could tell he felt a little embarrassed. While a front desk associate was asking me questions to check out the Indian supervisor asked me “how was everything”. I jokingly said “everything was good but not my luggage being left in the lobby that’s not good.” Another apparent supervisor who looked very rough and unpolished. Whom shouldn’t be allowed to come to work like that, not very presentable. Could pass as homeless. This lady interrupted me and with the nastiest attitude said “how is that not good?” I said “my luggage being left out all day in the lobby and not in the room secured?” She said “it’s a tiny room, either way there are cameras” My friend saw the room and it was huge and you’re telling me there’s no other place to put the luggage?? Cameras for what? They steal it and we get to see the footage? When he was the one rushing me to store my luggage and then ended up neglecting both of our luggages for hours and leaving them in the lobby?? I said first of all I was talking to him not you. I don’t understand why I am receiving attitude from you. He asked me a question and I answered. Next time if you don’t want an answer don’t ask the question! And she snobbingly rolled her eyes and took a sip of her coffee. What poor customer service. I said both of yall need to work on your customer service. What a poor way of handling that situation. A guest that pays for you to even have a job is asked a question and concerns are brought up and you think the way to go is to be condescending and dismissive? At a “hotel”?? A simple I apologize would’ve sufficed. I’ve worked retail, hotels, food service, law firms, etc. and I would’ve never acted the way two of these so called supervisors acted. How embarrassing at their grown age and how...

I want to start off with saying the front desk receptionist is at no fault here at all, probably the only helpful person. My problem is with management. My friend and I had booked a one night stay and were excited to spend the night in the city and had full intentions of taking advantage of our stay. That was however, ruined because we were unable to stay in the room. The first room was dirty and I’m very particular on the cleanliness of places I decide to stay. I do my regular checks whenever I travel and every other place I stayed at I’ve never felt the need to leave. This place however, has stains on the walls and furniture, what looked like mold in the bathrooms, hair on the bed and bathtub and god knows what else. The front desk person was very sweet and when we came with our concerns he gave us another room within 5 minutes. This is important because they clearly had rooms left for the night meaning us leaving did not take away potential business. The second room was again disgusting!!!! My friend and I did not feel comfortable staying and decided that we would just drive home after our event which was so disappointing because we had the whole next day planned! The front desk told us to contact Expedia because that’s where we booked and Expedia apologized for our experiences and said they’d reach out to the hotel management for a refund which we were denied!!?? I understand there are cancelation policies but there isn’t anything in regards of our specific situation, we did not feel comfortable staying because not 1 but 2 rooms were gross and did not meet expectations. We had full intention on staying the night until we saw everything. Now I’m in the middle of disputing the charge with my bank which I shouldn’t have to do since i provided pictures and everything on why we did not stay!! Again front desk people are not at fault and are probably the only helpful people...

I am writing to share my sincere appreciation for three members of your team who made my recent stay nothing short of exceptional: Front Desk Supervisor Ruhul, Front Desk Agent Peter, and Housekeeping Supervisor Lourdes. • Ruhul demonstrates the qualities of a true leader. His professionalism, problem-solving ability, and genuine care for guests left me deeply impressed. In fact, I found myself wondering why he is not already serving as the General Manager—or in the highest leadership position your organization offers. He possesses the rare ability to inspire confidence and elevate the entire guest experience. • Peter brings warmth and efficiency to every interaction. He balances professionalism with kindness, and he made my check-in and subsequent requests smooth and pleasant. His dedication to service represents the very best of hospitality. • Lourdes ensures excellence behind the scenes. The cleanliness, comfort, and attention to detail in my accommodations were impeccable, and it was clear that she leads her team with pride and precision. She went above and beyond to make sure everything exceeded expectations.

These three individuals embody the highest standards of hospitality and reflect great credit on your brand. I sincerely hope their efforts are recognized at the highest levels. Guests like myself return not only because of a property’s amenities, but because of the people who bring those...