Hao Wei — Restaurant in New York

I cannot emphasize enough how much I do not recommend this Chinese restaurant. My experiences have shown a disturbing pattern of dishonesty. The delivery drivers are notorious for stealing food while claiming they delivered it. After waiting outside for my order, it often never arrives. When I call the restaurant to report it, they dismiss my concerns, insisting the driver completed the drop-off, even when I assure them it’s nowhere to be found. They frequently hang up without any resolution, leaving me empty-handed and out of my money.

In addition, I’ve dealt with overcharging issues. When I tried to modify an order, I was charged for duplicate meals I never requested. My attempts to resolve this with my bank went nowhere, as the restaurant claimed they had prepared the extra food. I ended up with no refund and no way to rectify the situation.

The delivery drivers are unprofessional, often leaving my food on the ground and reacting negatively if I don’t tip according to their liking. Customer service has been equally appalling, with rude staff who seem disinterested in helping.

This restaurant will rob you of your money and leave you with no food lol . There are countless other Chinese restaurants in the area that provide quality food and better service. Save yourself the trouble & just do...

Ordered food from here against my better judgment. Wanted to give them a second chance even though I didn’t like the food last time. This time, it was ready very quick but cooked very poorly. Ordered sesame chicken & general Tsos and both were so over cooked, hard, and dry, it hurt trying to eat them. The boneless spare ribs were also very dry, and the sauce on them tasted bland, just like oil. Pork fried dumplings, which I get from every Chinese place every time I order, were the worst ones I’ve ever had. They had very little meat, way too much wrapper and some were chewy and falling apart, others were burnt. They put very little effort into the food, and it shows. I will not be coming back— and for locals I recommend Lucky Corner which is nearby and has much better quality food...

I ordered spare rib tips with pork fried rice extra sauce and it was disgusting. There was no flavor, the rice was soggy and the rib tips was dry and bad. I voiced my opinion on the food and they said they will replace the Order with something else and i would have to give them the food back (it’s COVID, your not suppose to take food back anyways) but i didn’t mind because i only had 1 rib tip and spit it out right with the rice. They called 10 minutes later saying the my couldn’t replace it and couldn’t give me a refund so now this food been sitting out waiting for them to come pick it up and drop my food off and now I had to microwave this nasty food I’m disgusted and irritated don’t...