HasenStüble — Restaurant in New York

I live locally and have loved coming to this bar with friends but service has dropped off here, severely. I never write reviews for places but after seeing so many negative reviews from the past month on here (!!) I’ve decided to chime in.

The bartender here is extremely rude and is harming this business's reputation. Just check the other numerous reviews! Even worse, there seems to be no acknowledgement or action taken by management to mediate. He gives poor service, has a bad attitude towards guests just trying to order and locals can see business is getting slower and slower.

The service has typically been slow here even when the venue is “empty” but I come back because I like to support local businesses. There’s normally one cook in the kitchen and one bartender. They have some games in the back and during warmer weather they set out tables and chairs in front. Yes it’s a little pricey for the food and drinks. It could be cleaner and better maintained and I have seen some bugs crawling around. I heard trivia night is fun.

I’m only going to comment on what I’d like to see as someone who enjoyed coming here in the past: please just be kind to your customers. Please try to communicate if you think it’ll take a little extra time for orders because that’s what guest hospitality is about. Please listen to those in the community who are offering feedback regarding the change in service here! For management: remember that the way that you respond to the community's negative feedback affects the relationship with your customers. I hope something changes because right now I'm...

I am so sorry to post this review. Tonight my family met up at what we thought is our new neighborhood bar. We had a few rounds of beer. We joined the trivia night. And because we are kosher-eating Jews, which is common in this area, I asked a staff member (which I only learned later was the trivia coordinator) if I could order pizza to eat outside, as I have done in other places around this neighborhood, and he said no problem. When the pizza arrived, two of our party went outside to take our turns eating food…a server came outside and told us to stop. Even when I explained what happened, and that the trivia coordinator told us we could eat our Kosher food outside, the server insisted we stop immediately. When we kept saying we wanted to continued the trivia and order more drinks, he finally went in and brought out the bartender who acted cold to us (after buying three rounds of drinks for our group with a potential for more). All in all, I am not sure why - if they bring in a trivia coordinator who makes a statement to us - that they wouldn’t just have the decency to back it up that one time and welcome us as customers… but instead make us embarrassed in front of their entire outside crowd!? Well, I am never going there again. And I will tell everyone in my neighborhood about how we were treated. This area has so many kosher Jews. It’s just not okay how we felt being shamed for the good faith we had when being told by someone we couldn’t know was an outside trivia coordinator that this was okay. We are always be try careful to not overstep bounds of...

*I can't answer the owner's comment. No option. Yes I did call few days different time. You can check email sent June 5 if you really care.

To begin with, I’d like to point out that no one responds to the phone number or email address provided on the website.

On the evening of June 4th, 2025, I visited this bar. When I approached the bar counter, I saw a server who was talking to a customer that was closing out their bill. The server made eye contact with me. After that, an order was brought out from the kitchen. He checked who the order was for and took it to the customers. Then, when he returned to the counter, another order was brought out, and again, he figured out who it was for and took it to the customers.

I greeted him and asked when he was going to pay attention to me. During all that time I was standing at the bar, he didn’t say a single word to me. He replied, “I’m not in the mood today. Get out of here if you don’t like it.”

It seems that no one is going to respond to phone calls or emails either.

Unfortunately, this server is damaging the bar’s reputation. The bar offers a very interesting selection of beers, but when I saw this same server again through the window on June 6th, 2025, I went to a neighboring bar instead. The establishment’s rating has been declining over the past few months — apparently since this server started working there.

I have no complaints about the other staff — they are always friendly and provide...