Jade House — Restaurant in New York

I had a horrible experience ordering from this location last week. I originally ordered the Thai fried rice, which did not taste anything like thai food. It taste like regular Chinese fried rice. I called to let them know that what I ordered and paid for, was not what I received. He started off by saying well I am the only customer that has a problem with their food. But I know what thai food should taste like and that was not it. He went back and fourth with me before he asked if he could do something else. I said yes replace the food with something else. He agreed and would replace it with the pad Thai noodles. I received my food and started eating from the side. The flavor that should have been present was not. I found a fly in the middle of my food, you can tell it was deliberately put there. This is disgusting and absolutely unacceptable. Just because you feel a way that one customer does not like your food, doesn’t mean that you go and sabotage their food further. Michael needs to learn respect for his paying customers. And needs to not run a business because he does not put his...

I've had two terrible experiences with this place. 1st they never delivered my food and when i called to complain they replied, "well, the food was delivered to someone so you don't get a refund." My reply, "I never received any food, no one ever came to my door." Their counter argument continued to be food was delivered so I don't deserve a refund. It took a week of me calling grubhub, and grubhub going back and forth with them to get my moneyback. 2nd time I tried their service, the delivery man would call my phone when he was in my buildings lobby and demand I came down and get the food from him. He was clearly being spiteful because I complained. I had to call the restuarant twice to get him to finally come upstairs and when he delivered the food he was very rude. He was angry at me that he had to do his job. I promptly took my food and slammed the door in his face. I'm done...

Update: They have stopped buying tiny chicken wings. They have once again started taking cards. Their chicken broccoli recipe seems to have changed.

Used to be a great place to order from. They buy the smallest chicken wings they can get. They over fry their chicken. They have stopped taking credit cards without putting a sign up or letting you know on the phone, so beware of going in thinking they still take cards. Overall a drop in quality...