JOOY TEA SHOPPE (BROOKLYN 86ST) — Restaurant in New York

I had a very disappointing experience at this establishment. I’ve been a loyal customer until today, but what happened was completely unacceptable.

The drink I was served had a strong, unpleasant odor—more like perfume than tea. It tasted like someone had poured Chanel perfume into my cup. I believe the employee who prepared it may have added something inappropriate, don’t even know what to think... When I brought this to their attention and requested a replacement, they refused. I then asked for a refund, but they told me they have a new policy that doesn’t allow refunds under any circumstances.

To make matters worse, the payment system didn’t provide me with a receipt, so I have no official proof of the purchase—only my bank transaction. This raises serious concerns about how transactions are being recorded and whether all sales are being properly reported for tax purposes.

I hope this issue is addressed immediately. It’s not just about customer service—it’s about health, safety, and...

I don’t get the hype for this place. Yes the place is very aesthetic. However, the food and drinks doesn’t compensate for it. I got the combo B with fried chicken sandwich, fried calamari and mango pomelo for almost $18 after tax I believe. Let’s start with the drink since it is a tea shop after all. It was nice that the drink was made with fresh fruit but the mango is not sweet at all. My drink was sour and so warm which made it worse. I wouldn’t get it again. As for the chicken sandwich the flavors were okay but it had “a lot of MSG.” I ordered for lunch so for the rest of day I was feeling very thirsty and not well. I didn’t have appetite for dinner. The fried calamari tasted okay but it barely had any calamari; instead it had a lot of batter which made it really crunchy. The sauce that came with it is the same as the sauce in the sandwich which is a similar version of the...

This place only cares about money . Items that say Milk Tea have no milk in it and it costs extra . Combo burger items , they say to pick any drink , but , on UBER , the seasonal , most expensive drinks ($1 more than others ) , are labled as NOT INCLuDED ON COMBO . Not only that , but , they charge you $1 dollar more for beef , plant based and fish patties for a burger combo . It is as if they want to make you believe if you buy 3 different iitems , you will be discounded bigly . But in reality , they impose pricing limits even if a drink , burger and 10 pieces of small chicken cost $20 after taxes . I order from here to taste their popcorn chicken . It is the only popcorn chicken that tastes like chemicals and MSG powder , which is a bad thing , but good for when you want to eat and experiment with chemical flavoring food . Interior is also always crowded with...