Julien Boulangerie — Restaurant in New York

This review is for the particular person working at this location. A young man with lots of tattoos who has dirt under his nails, scratches his head, handles cash and other items, then serves food with no gloves on. Today bought my salad, coffee and sandwich. He handled my coffee with dirty hands, then put one glove on, took sandwich, placed on bare table with a single sheet of paper that didn’t wrap the sandwich. I asked to make extra wrap- he turned his back and started with another customer. (We had only me and the other person just came in). Few months ago I got salad that was spoiled and I brought back. Same person took salad, smelled that it was not fresh, yet told me about their non refund policy. I left my contact upon his request- never got reimbursed. The other two ladies that work in this location are always polite and have proper food...

WE ARE NEVER BUYING FROM HERE EVER AGAIN! We have been coming to this location for years. This is the most upsetting experience I’ve had. We bought a pistachio twist however the cream inside was SOUR, tasted like it was spoiled. Naturally we went back to the bakery and asked the staff to exchange to a fresh one. However we were met with rude attitude and were told that there is nothing they can do and refused to refund or exchange.

SERIOUSLY? You would rather lose a loyal customer over a spoiled pastry than doing the right thing and give a new one as exchange? This is just wrong on soooo many levels.

In a city with hundreds of bakeries, we will NEVER come back, and we will share this terrible experience with all of our friends and...

My boyfriend and I usually like coming here but our last visit was entirely spoiled by the rude guy working on a Sunday afternoon. My boyfriend is French and asked for one of the sandwiches which the guy proceeded to cut into pieces, after which my boyfriend politely mentioned he wanted to ask for the sandwich to not be cut. The barista/server then got immediately hostile, completely ignored what we mentioned and proceeded to just push the food towards us and turn away. So bizarre! I understand if we had been impolite or rude in any way but we weren’t. It was a simple request that didn’t warrant the guy’s rudeness. Please train your staff to not take their frustrations out on...