Miss Wonton — Restaurant in New York

The food is a hit or miss depending on who cooks. I learned about this spot about 3 months ago and within that period, yesterday was the fourth mistake with my order. The food can be great if the order is filled correctly, but they could never seem to get it right. I'm sick of it. They either forget to add the requested veggies or failed to omit the unwanted ones. Yesterday (8/16/24) I ordered Taiwanese rice noodles w/chkn. I specifically told Fernando to add brocolli, carrots & baby bokchoy & I was quite clear due to mistakes in the past. He agreed & assured me that the dish came with the items. When I got back to work... only to discover there were no brocolli & carrots, only bokchoy. I immediately called the restaurant & all that Fernando said was, that he didn't know why they didn't put it. I asked for the mgr, but he said the mgr wouldn't be in until Monday. I don't know what's going on with the chefs in that kitchen. I no longer feel comfortable ordering from here, so I won't.

To the Owner: On Friday Oct 25, 2024, I decided to restore my confidence & ordered food again. Guess What?? They messed up again. SMDH!!!!! Unbelieveble!! I'm so fed up & tired, I wont even include the full details. You don't have to respond to this comment. I'll pretend Miss Wonton doesn't exist. U need to lose your so...

The food is delicious, but very often a place can have tasty food, yet need better service, which will make me stop going to a place altogether. This is not the case for Miss Wonton. Fernando, who has many times taken my other, provides excellent service and goes beyond being a caring human being. Fernando has provided me with delicious options when he could tell I had a hard day and it has become difficult for me to make a simple choice of the menu. Noticing his client's stress and without asking, being able to be accommodating to his client's needs are some of the reasons why Fernando goes beyond excellent customer service and why AI will never be able to replace the person who takes care of one's food order. The key word here is CARE. It is so nice to bump into a lovely person like Fernando who makes me forget for a couple of minutes the violence and greediness of the world and reminds me of how wonderful we could be if we choose to when doing things that are taken for granted by many like the service industry. Fernando is not only a great employee, but he gives the business a kind reputation, for which I have to congratulate the higher management and owner as they won the...

I just ordered a large wonton soup and an egg roll and this took an extremely long time. I thought a bag was my order and when the order taker/server Fernando F which I think was his name said it was not and I only said to myself wow how long does a wonton soup take he said oh so do you want your money back? I said no I never said that I was just surprised it took so long. He proceeded to say I was being nasty which I was not mind you an Asian lady before me asked twice how much time because her meal was taking long and he spoke to her nicely. I am a person of color but he was shocked when I spoke to him in Spanish and he continued to be nasty to me. I work in the area in the area and I will make sure to spread the word that the person that takes the order is nasty but only to certain customers that look like me. This was my first experience and I will...