Le Botaniste — Restaurant in New York

I recently visited [Le Botanist] for brunch and unfortunately, my experience left much to be desired. The service I received was extremely disappointing, marked by a rude encounter with the server.

As I approached the counter to choose my food, I was taken aback when the server loudly and abruptly shouted, "Next!" The tone and manner in which the server spoke to me were completely disrespectful and unnecessary. It is disheartening to see such a lack of basic customer service skills, especially during peak hours and weekends when restaurants tend to be busier.

I understand that working in a fast-paced environment can be stressful, but it is imperative for establishments to value customer service and maintain a level of professionalism at all times. The way the server addressed me not only made me feel unwelcome but also raised concerns about the overall quality of service at [Botanist].

Moreover, it was evident that the limited number of staff members present was unable to cope with the demands of the busy brunch hours. With only two employees responsible for managing the bar and cashier, it was no surprise that they appeared overwhelmed and unable to provide attentive and efficient service.

It is crucial for [Botanist] to assess their staffing needs during peak hours and allocate adequate resources to ensure a positive dining experience for their customers. Adding more employees or implementing a system that can handle the influx of customers would greatly alleviate the strain on the existing staff and improve the overall service quality.

As a customer, I believe that good customer service is an integral part of any dining experience. Unfortunately, my visit to [Botanist] fell short of these expectations, leaving me dissatisfied and disappointed. I sincerely hope that the management takes this feedback constructively and takes appropriate measures to address the issues mentioned.

While the food at [Botanist] may be noteworthy, the overall dining experience, including the service and staffing concerns, left a negative impression on me. It is my hope that future patrons receive better treatment and experience an improved level of...

I typically don't review chains, but we had fantastic customer service at this Le Botaniste location, so I wanted to share the appreciation! The space has a nice, modern feel, and there is a decent amount of seating. There is a water bottle on each table for customers who are dining in.

Le Botaniste has your typical plant-based menu with the higher prices associated with other health food chains in the city. Kimari recommended the seasonal Mediterranean Salad bowl, and let us sample a few of the components, so I ended up getting that ($15.50) and my friend got the Tibetan Mama ($15.50). Size-wise, my bowl definitely felt like more bang for your buck, and if you eat smaller meals, you could definitely split it in half and feel full. My friend still felt hungry after finishing the Tibetan Mama. Le Botaniste makes veggies tasty, and we enjoy their food! One small note is that the Mediterranean bowl comes with a tumeric sauce. If you're sensitive to that flavor, then request for them to go easy on it, because it can be overpowering.

Kimari did an amazing job selling me on the Mediterranean bowl, and really knew the menu inside and out! I appreciated that he approached it by highlighting the ingredients instead of just pushing the fact that it was seasonal. He also let me sample the tumeric sauce before I went for it, to make sure I would be happy with the taste. Then, as we were eating, the manager came out and also checked in on us to make sure we were doing okay! My only issue with service was that it was really hot and we did run out of water, and no one helped us out with that. Otherwise, this was a very pleasant...

I have been a fan of this place for quite a while, and I really appreciate that it is the only spot in the neighborhood to offer tasty whole food that is plant based and generally unprocessed. I also like the decor and the casual counter service, but today when I went I was disappointed that they did not have salad, which both I and my companion wanted as a side dish. They were just all out, at lunchtime. But such things happen, and what really troubled me today was having to listen to radio commercials. The music was a little louder than it needed to be, but it was tolerable. However, the fact that I had to listen to loud radio commercials while I was trying to enjoy my meal gave me the impression that the staff did not think through the dining experience there. That detracted so much from the atmosphere that I don’t know if I will eat there again because I don’t go to places that play commercials (though takeout would be fine). I guess I feel very strongly that I shouldn’t have to listen to radio commercials at a high volume in a restaurant. Places that care about the sonic environment will curate a playlist and spare their patrons having to hear commercials. Le Botaniste has this option, too. And the UES location did not play commercials when I was there. Update: management responded to my email and said that playing radio commercials is unusual and they will...