Little Caesars Pizza — Restaurant in New York

I came in the pizza store at about 6:20 pm. I ask the young man at the counter "do you have any pizza ready" he said " yes". He then gave me the pizza from a holding cabinet. I paid for the pizza he didn't give me a receipt. I took a look at the pizza and to my surprise the pizza was not properly cook. I asked to have the pizza be put back in the oven so that it can be properly cook. Another employee came to me and said "how do I know it's not properly cook. I told him to have look at it. He then reply that " I should eat the pizza first before I can say that it's not cook". I find that comment to be rude and not in line with company goal as to customer satisfaction. I do enjoy Little Cesar pizza however it's CUSTOMER SERVICE is less then desirable. In closing...

I hadn’t returned to this location since they closed due to a bad experience but today I decided to give it another try. I noticed they have a special every Tuesday: “buy one pizza, get one pizza free” I happened to met the owner Zach who informed me that the place is now under new ownership. He was incredibly kind. When I told him about my previous bad experience he apologized sincerely and in addition to the special gave me a 2-liter soda and a Twix brownie to make up for it even though it wasn’t his fault. He said he hoped to see me again and I will definitely be back. Best Little...

I never leave reviews, but man are things unfortunately so terrible at this location. They only allow delivery through food apps, so unless you want another $5-7 in charges and fees, you can’t order pickup. The store is full of people and orders take 45 minutes to get done. I trusted the person took the order right since I was showing him a photo and when time came they had made the wrong pizza. I had waited so long that I just took the pizza. Hope things get better, but won’t be returning here. Don’t understand how they close, reopen and now they are worse...