Lively Brooklyn — Restaurant in New York

The worst. I came in today after reading great reviews online. Passed by today and actually had my husband pull over just so I could go in . The aesthetic is beautiful and the young lady at the counter was phenomenal but that is where it ends . My smoothie was obviously made incorrectly. I told the cashier whose demeanor seemed to change instantly . She said the smoothie would have to be made over . Which I was fine with . I told her I would definitely wait and took a seat. After that she returned to tell me that the chef refused to make the smoothie for me. I was actually blown away. I had to laugh. I explained that I know spirulina and matcha can often overcome other flavors but that I am 100 percent certain there was no banana in my smoothie ., which it was supposed to have . Apparently they use frozen bananas and that’s why my smoothie tasted like frozen water and nothing else :/ I left with some sugar in a cup which I was told to add to the smoothie mysel and $9.50 later , quite disappointed I left the store . I say all of this to say. I work in a service industry and I know what negative reviews can do to a small business so I never post them but I was incredibly disappointed by the service I received today . I was kind , super understanding and I think it would have behooved the staff to make a better effort. It’s really not that hard to treat every customer the way you would want to...

Horrendoes service. Had a terrible experience with one of their barista’s who was obnoxiously rude to me. I have been coming here for coffee and occasional snack for over 4 months on almost daily basis , I suppose that qualifies me as a regular customer . It was pleasant at first , and one of their barista is actually a very polite and sweet guy . The issue was with someone else , as she yelled and slammed coffee at me one morning, Oh and threatened to call police!! I was more than outraged at what happened but particularly how the sitauation was handled. The manager never addressed this incident , the barista still works there. So I suppose by their standards this is an acceptable behavior by their staff. Major disappointment , with abundance of places in the area I will be taking my business elsewhere. Good luck to you , with service like that , I don’t think you’ll survive...

I truly love this place and have never had a disappointing experience until today. I bought a lovely incense holder they sell in the shop, each one for sale had one incense stick placed inside. They also sell packs of incense but no signage stating the individuals are sold separate or that is even an option. The lady at the register who was very kind, asked if I would like it wrapped. I said yes and she obliged. Once home I thought just to check and re wrap myself. Well the one incense had been taken out. This was a gift for someone and I just wish the communication had been better that it was not included. It was already a 38 dollar ceramic incense holder, I just found it to be incredibly tacky from a business perspective to not include the one incense. As they can’t sell it on its own anyways. I enjoy this place but sadly the principle of this put a bad taste in...