Paleteria La Michoacanita — Restaurant in New York

Disappointed with the service. I came in really excited with my son to try some authentic Mexican paletas, but sadly left disappointed. I ordered three, and unfortunately, the lady at the counter misunderstood my order. My son specifically wanted strawberry with kiwi, but she gave us strawberry with cream instead.

We didn’t notice the mix-up until we were walking out and my son pulled his out of the bag. I went back and politely told the guy at the counter that we were given the wrong one. He asked who I ordered from, and when I pointed to the lady, he asked her, then told me they don’t do exchanges once the paletas are taken out.

I didn’t understand the point of asking who I ordered from if they weren’t willing to make it right. I explained it was a simple misunderstanding, but he still refused to switch it. In the end, I just bought the correct one, paid again, and threw in the garbage the wrong one. I won't be returning or going to any of their other locations.

Thank you for your response. I understand the food safety policy, but I think it’s important to read and understand the full context of my review. I clearly mentioned that we were walking out — meaning we were still inside the establishment when we noticed the mistake. The paleta hadn’t been opened or touched, so it wasn’t about violating any safety rule.

The issue wasn’t just the policy, but the way it was handled. I was asked who took my order, as if there was going to be a solution, only to be told nothing could be done. It felt dismissive and lacked basic customer service. Mistakes happen — I get that. But when a customer points it out respectfully and the product hasn't even left the store, it shouldn't be met with a cold “no.”

I hope you also work on actually listening to your customers and reading carefully before replying. That’s part of good...

I loved my experience at this place! I went for father’s day with my family and the staff is so nice and welcoming. Its a great place to enjoy some sweet and savory Mexican treats. There are so many different options to choose from. The atmosphere is so aesthetically pleasing as well. Definitely recommend...

Very good ice cream and snacks, I went to enjoy some ice cream with my family and it got busy really quick all the employees worked very fast to attend all of us and got done attending everyone one of us quickly while still giving great service and having great quality on there ice creams and other...