Papa Johns Pizza — Restaurant in New York

Papa John’s Store #4662

DESERVES NO STARS!!!

Never ever order pizza from this place on any major sport event for that matter. (Superbowl)

One of the busiest days for the store and they failed to produce their so called quality product.

Not only were not following health department cleanliness procedures nor covid-19 protocol inside the store, but they also took well over an hour after the ready to pick up status was checked on my phone app, had to ask for my order 3 times with not one apology, not even an accurate status, there were more than 10 people inside the store with the same issue, store seemed unmanaged and when I requested to speak with a manager they were pointing in different directions as if they were choosing which one of the employees was going to take the complaint. When the person who acted as supervisor assisted me he came back with a made up order and boxes without order stickers, cold product inside not to mention the wrong items. (Only noticed it when I got home) Tried calling store when I got home to request a refund but of course no answer.

Estimated time for confirmed order ready status: 38 minutes

Total time for unsafe to consume, cold and wrong order: 2 Hours !!!

Unacceptable in...

Cold pizza ordered over an hour ago person taken the order kept hanging up on me..after the six time calling they finally took my order…if you have a life time to spend I highly recommend them other then that…papa Johns need to find him self a new kitchen crew…always they given the run around with them they never want to listen to the person on the other line…hello you not paying for the food the people are all of you need to do you job you being paid for and keep the cash flowing…I would love to talk to the restaurant general manager..also pls and pls bring your regional manager so I can explain the hard time I have with you all on the phone!!!bad for business!! Cold !!!…wow all the toppings in the middle!!hold on I ordered pepperoni and onions not pepperoni onions and pineapple Smfh papa Johns pls check you kitchen crew!!!…I would love to speak to your...

GREAT PIZZA!! However the customer service is bad!! I went there with my family to eat in and dine!! But they say the company discontinued plates and cups!! I had to go to store near by and buy from my pocket plates and cups!! I asked the manager there if he could clean the table I experienced a horrible experience with papa John's at this current location!! He said,"He is preparing pizza!" out 3 maybe 5 stuff working there is no one for maintenance, next words he said was," He has a spray and I could clean the tables!!" I was like wow how American is getting now adays when a customer has to buy for services and clean which is not a customer duty to do because we the customers give business to this companies and we shouldn't be treated like were just money bags and have no rights as a customer!! All I wanted was to dine in and eat with my family...