Peet's Coffee & Tea — Restaurant in New York

I've loved Peet's since before the chain could even hope to find its way into an airport. If this is the best they can do in an airport, Peet's should find its way right on out. The line was long and slow moving, and I reached the counter after the woman in front of me (who also waited with the patience carried only by someone dedicated to the brand) was turned away because "we're not taking cash right now." Seriously? Ever heard of a sign? It wasn't even my time disrespected, but was enough to piss me off. While waiting on my pastry after getting my drink, the customer behind me asked if I was waiting as the cashier took her order. I was waiting, though unsure why as two orders were filled next to me. "The pastries are self serve," the cashier barked at me to clear the waiting-spot for the next guy. So, if you're clairvoyant and in need of a caffeine boost, this spot's for you. If you'd like the smallest gesture of customer respect or appreciation, there's a McCafe...

Avoid at all costs, better go to Starbucks across the hallway. The staff cheats and doesn't know (or pretends not to know) how to make drinks like flat white (for example). A customer before me made an order, had his drink prepared, and only then got to know they take no cash. He couldn't pay, so the drink went into the sink. When I paid my order, I am sure the first transaction went through, but the barista told me it didn't while I stupidly opted out of the printed receipt to save paper. So I am rather sure I paid twice (perhaps to "cover" the guy before me). I had to explain that I want a flat white, but when I got it, rather than capuccino with a double shot of espresso it was a whole lot of frothy milk with barely any coffee. What a disaster....

Service sucked. They did not inform me that cash was not accepted, nor did they have a sign posted. I ordered and got ready to pay with cash and was informed they only accept card. I asked if there was a sign posted informing the customer, and they began to act confused. Needles to say they're incompetent, in my opinion.

As for the pastries (crusant, bagels etc.) customers serve them selves. This is unacceptable as I watched a customer put his hands in the cabinet and pulled out two pastries with his hand. There were tongs provided, but the customer still used his hands. This should be served by employees. Avoid this place as you may...