Pizza Town — Restaurant in New York

I've enjoyed the food here for two years without any issues, but a recent experience has been disappointing. I was shortchanged by $16, and when I brought it up, the owner refused to acknowledge or resolve the mistake, instead claiming I was at fault. I found this response both dismissive and disrespectful.

To the owner: I hope you reconsider how such short-sighted decisions impact your business. Also, please show more respect for your employees. Their excellent service over the years has been a highlight, and undermining them only damages your credibility.

Reply to the owner comment: My order total was $13.75, and I only received $5.25 in change. Whether you choose to believe me or not is your decision. I will not pursue this matter any further, and you are welcome to keep the extra money.

It has been a pleasure being a customer here, but I will no longer be returning. Please note that this is simply my personal opinion based on my experience. Wishing you and your business all the...

This isn’t a review about the food but rather the customer service. I had picked up a take out order from a Latin American restaurant. I hadn’t realized there wasn’t any plastic utensils included and I already drove past a few blocks. I saw this pizza place so I decided to go in and politely ask for a plastic spoon and a fork. The employee was kind enough to get it for me but as he was handing it to me, another employee approached me in an extremely rude manner and asked if I bought anything from there. I said no. He then proceeded to tell me how I should’ve gotten it from the place I ordered the food from. I apologized and offered to buy a soda or something. He ignored and didn’t respond to my comment. I then thanked the employee that gave it to me and walked out.

If any staff or owner is reading this, I apologize for the loss of profit in your business. Hope I didn’t cause you to...

Passed this pizza shop on the way to eat dinner somewhere else. Ended up coming back to try it. We ordered 2 regular slices and a margarita came to $13.50. I can't say enough how delicious this pizza was. I have tried many pizzas and this was definitely one of the great ones. The crust to cheese ratio is perfect. The crust has a great crisp to it and the sauce wasn't so sweet, the cheese had a slight pull. It's that kind of pull that slaps the bottom of your chin. Also not salty. It was worth the drive into Brooklyn. I am going to definitely return to eat here again. Seating area is big and open. Bathroom was clean, I can appreciate that you need a key and it's for customer's only. Keeps it tighty. Staff is very welcoming. Thank you pizzatown for making my belly...