Randy's — Restaurant in New York

So I came here not too long ago to buy food for my family since we were visiting in the neighborhood. We looked at their menu online to try and make up our mind on what to get and how much it would come out to. Confusingly they had 2 different prices for their food. One set of prices was listed on their Google menu page, another set of prices was listed on their delivery page. What upset us however, was upon placing our order in person and having the cashier repeat the order back to us and give us the okay, they later told us that they only charged for one of a double item that we had ordered and then told us if we wanted it we had to pay extra after they already cooked it and put it in our bag. On top of that they charged us more saying that was their actual menu prices and gave us a hard copy menu. So confusing, so inconvenient, and poor customer service. This place has changed its name multiple times over the years and yet the service never changes...

Most times I order my takeout from Randy's. Their food is really good, you get your money's worth because you get both quality and quantity, and the guys that deliver your food are so polite and cheerful, however I ordered food from Randy's and I'd been waiting outside to collect it, no one came so I called back to get an update and the cashier claimed that he came, called and no one was there to collect it so he'd brought it back, I asked if she could send it back and that I'd wait outside where he could see me so again I waited for a while no one came so I tried back a third time but the cashier said he'd been there three times and called and no one answered the phone or was there to collect it and if I wanted to come pick it up I could. I had the phone in my hand while I was waiting out front for him there was no call and they had the correct phone number and address, it's probably because the weather was starting...

I placed my order on their personal website because otherwise seamless takes a huge cut of their profit... if u have the ability to avoid seamless I suggest anyone do so! Plus there are NO FEES on this restaurant's site!

The two young girls that work behind the counter have the worst attitude and never say thank you. For that reason alone you should go elsewhere, but let's rate the food, shall we?

I ordered an orange chicken (white meat) dinner combination and cheese fried wontons for appetizer. The chicken was NOT all white meat as i requested, it was tough and chewy. The vegetable fried rice had no flavor and wasn't worth eating. The combination comes with an egg roll, which was NOT Included with my order. The cheese wantons were tough and doughy.

Ive eaten here a dozen times, its been steadily going downhill. I will try another Chinese...