Reservoir — Restaurant in New York

Only a one star review because I can't give zero. They deserve negative zero. First, I ordered a drink and they sent it to the wrong table. Second, I ordered chips and guacamole for the table, the waitress arrives with chips and salsa and says "Sorry, we were out of guacamole!" Uh, no. Who pays $8 for chips and salsa? I told her to take it away, but I was nice about it. The drinks were strong. The manager comes by and says the chips are now on the house. Awesome! Okay, then she comes back, saying she's sorry, but she'll change the tonic in my drink. Uh, what? Wrong table again. My friends and I laughed about it. Whatever. We keep drinking. We ask for water, it appears after the third time we ask. Okay, my friends and I laugh, they're busy, whatever. We get the check. We all put our cards in, and the waitress takes it away. She's gone forever. She comes back and says she's sorry, she charged one card twice, but they voided it and the charge will disappear in a couple of days. My friend checks her account, says it's her. We notice that the chips are also on the bill. We tell the manager, but we've already paid, so she offers us a free round instead. Cool. We drink, say thanks, laugh about our lousy service, tip the waitress $30, and leave. Later, I check my account. The waitress has charged the entire $150 bill to my card in three separate transactions. That's not swiping one card twice, that's swiping two cards five times. I feel like I was pretty nice about the first four mistakes. But now I'm pissed. I almost feel like this couldn't be an accident, like the waitress preyed on me and my friends or something. Now I have to go all the way back to the bar tomorrow. May this bar rot from its foundations. The arms of the wicked shall be broken their sword shall enter into their own heart and the wicked shall perish as the fat of lambs, into smoke shall they consume away. Let death take my enemies by surprise; let them go down alive to the grave. I am Old Testament...

I had a very disappointing experience during my first visit and unfortunately, I cannot recommend this establishment to others based on how my situation was handled.

I ordered a few shots and then requested a Don Julio Reposado. When the drink arrived, I immediately noticed it did not match what I had ordered—Don Julio Reposado has a distinct amber tint, but the drink I received was completely clear, resembling a blanco tequila instead.

I politely brought this to the bartender’s attention, expressing that there might have been a mix-up. Rather than addressing the issue calmly, the bartender became defensive and escalated the situation unnecessarily. Her response was aggressive and unprofessional, even going so far as to say, “I’ll pour the fing drink in front of you,” followed by telling us we could “fing leave.”

What concerned me further was her repeated claim that “this is my bar,” which seemed to be an attempt to deflect accountability. Regardless of her position, no staff member should ever treat customers with hostility or refuse to address a reasonable concern.

This level of hostility is completely unacceptable in a customer service setting. Whether it was an intentional substitution or an honest mistake, the way it was handled showed a lack of respect and professionalism.

For management’s awareness, the bartender in question was a white female with reddish-orange hair. I did not catch her name, but her behavior left a very negative impression and significantly affected my view of the establishment.

I hope this review encourages the management team to look into the matter and consider better training or accountability measures to ensure customers are treated with courtesy and respect.

Also forgot to mention she claimed this was "her bar" obviously it's not her bar maybe the owners but that can also lead into something else maybe a relationship...

The food was definitely pretty good. We walked in on a Sunday Football lunch time, around 2:00. Sat right away and got a round of waters, to which we immediately ordered two apps. The guacamole with chips was perfect and the pineapple teriyaki wings were so friggin good we should have ordered more. Unfortunately when two of us ordered the You're My Boy Blue Burger (comes with blue cheese, bacon, caramelized onions and jalapeños) we received our burgers missing bacon and jalapeños! The other unfortunate part of this, was that we never saw our waitress once. So there was no room to ask for the missing ingredients unless I got up for a second time to ask someone to come over. I was also a little put off by the demeanor of the bartender when I asked if we could get our waitress. The man who ran the food was INCREDIBLE. I’m not sure his name but he saved the day by just being him. It’s not a good look watching the servers hang out at the bar and ignore their tables. I understand the laid back vibe and the pub style sound with the games on all TVs should be relaxed and enjoyable but being completely ignored was just a difficult thing to fully enjoy. As an industry employee we obviously would never skimp on a tip, we did leave more than 20% but made it clear to give half to the food runner (who honestly could be the manager, if he isn’t, he should be)

Over all service...