Saggio — Restaurant in New York

My partner and I live in Hudson Heights and walked to Saggio for our Anniversary/Valentines dinner. We called day of and were able to make a reservation for 10:30p. The ambiance is lovely and prices are very reasonable. The host began to sit us in a small table immediately next to another couple while three other tables were open. Given the time and availability the table was a poor choice however what appeared to be the manager signaled to her to sit us at a different table (thankfully.). We sat for awhile, long enough for us to chose a beverage, appetizer, entree, change our mind on our entree and then time to even second guess our new decision of entree as well as use the restroom before we were even able to order our drinks. When the one waitress serving all of the tables in the restaurant, (who was also the bartender) made her way to us- we put our full order in at once. I will say our waitress had a nice presence in which made you feel at ease with the delay in service. We weren’t in a rush and weren’t looking to dine and dash but we did find it a bit odd that she had no support other than the busses. We ordered one glass of Prosecco for and sparking water for me. I would have had the ginger beer however I preferred a non alcoholic ginger beer. The mushroom crostini had cold cooked mushrooms that looked straight out of a can. Had they been sautéed and warm we might have enjoyed it but both of us passed on finishing the crostini and began debating on why a chef would cook something to then refrigerate prior to serving. My partner ordered the salmon which came over cooked, and green beans that looked very esthetically appealing but did not taste as good as they needed to, to make up for the lack of quality in the fish. I ordered the homemade pasta with the butter & sage sauce and I assure you the meant butter & salt sauce. After our first bites we were already looking for the waitress to pay the bill. She offered to box the food which I declined. She was lovely but not intuitive. Valentines is a tough date to go out for dinner... expectations are high and all you want is that special person your with to have lovely memories of the time shared. Fortunately, we did have each other because everything else left a lot...

I live in Brooklyn and needed to organize a babyshower for a friend who just moved to Washington Heights. Saggios was recommended to me by another friend in the neighborhood. The place was adorable. The food was okay. Our immediate waiter was sweet, but the service was incredibly slow and the attitude from the “manager” was just uncalled for. We were rushed out from the moment we got there. The GM Lisa was not only unkind but cold and unhelpful. Her attitude from the moment we arrived was obnoxious. It was a beautiful day and we were there to celebrate life. It was clear we were not welcome and they are not capable of large groups. We ran a tab of well over the “price per person” they required, and was still treated so poorly, I can’t in good conscious ever return, even in small groups. From the moment we arrived, I was reminded they needed the space at a certain time, which was a mix up from the beginning. I offered to open a second tab at the bar and start moving guests to help alleviate the issue of space (which was recommended to me by their head manager, Chris). She looked at me in disgust and said “I’m sorry I need to be able to accommodate my happy hour crowd.” I returned to the party to wrap up the bill. I was counting $100’s in cash (which included tax and tip) she continuously barraded me to leave the table, never once offering to a. assist or b. Offering me a coffee at the bar to help alleviate the “we need the space issues”?? Simple customer service 101. As we were leaving the, restaurant was completely empty and two hours later the bar was still empty. She might have been having a bad day, or perhaps I did something wrong to anger her but I just don’t think the restaurant is capable of handling large parties under her management or welcomes them. I will never return as long as she works there. I have never been treated so horribly in the 14 years I have lived in NY the countless showers I have thrown. What a shame. Such a cute place - so incredibly...

I come to NYC every 2 months for treatment at Columbia. We were lucky that my sister had found this restaurant while coming to visit me when I was hospitalized .... I live in Upstate NY. SO we aren’t familiar with the area. So we take a 5 min ride via uber to go there to eat the night before I go in for treatment. This place is very compact and not generally for people who seek “space” from other patrons while eating. But we always go during the week and unfortunately with my emergency supplies and Oxygen I have to carry with me always I need a little more room. They were accommodating and found us a 3 seater ... the man who cleaned off the table made it clear he would not be able to do on a weekend cause they were too busy ... my husband was not happy and said there was no need to say that to us and make me feel uncomfortable (we only come during the week anyways)... and had sad we wouldn’t go back. But I understand we don’t live in a perfect world and my husband is very protective of me. So I mentioned it to our waitress. She could not have been more gracious and apologized to us ... she made sure our service was excellent and she said she would speak to the manager. We were t looking for anything off our meals - it was the principle. Sometimes things happen and you can’t control what ppl say all the time - she was wonderful . The food and wine were amazing - the steaks cooked to perfection. The atmosphere is cozy and warm and we will definitely go back. She even gave us the dessert we ordered to go at n/c compliments of the management - thank you for making this a great experience. If you want a great Italian food and warm atmosphere you simply must try out...