Hudson View — Restaurant in New York

One of the worst experience ordering food delivery. I placed an order at 2:10pm. I get a call from the delivery person at 2:49p stating that he is unable to find the address provided. I confirmed my address with the delivery guy. Ten minutes later the delivery guy calls me again and stated he is still unable to find my address he cant find the building number. I confirmed my address again and this time he tells me that the person who took down the order wrote the wrong address on the delivery slip. I once again give him the correct address and this time provided the cross street. It was now 3:10p and my food was still not here!! I took an initiative to call the restaurant and provide my concern that the delivery person is lost and my food should be cold by now. The person who answers stated that she will contact the delivery guy and confirm where he is and she will call me back. Oh and mind you I confirmed the address again with the young lady on the phone. Ten minutes later i still have yet to receive a call from the young lady with a status on my delivery. (By the way this order was already paid for) I decided to call back again. This time she places another young lady on the phone. She stated that they confirmed my address on the caller ID, that the delivery person guy called me twice and I did not answer, And now I will need to wait to have a new order resent. So if I did not answer how would I know that the delivery guy was lost. The address on my caller ID? Who can I call to sue for that this is the first time I hear that you can visibly see an address on a caller ID. Also this is my first time ordering with them so they should not have an address stored under my number. If that is what she meant. Mind you she was talking over me while I was trying to explain to her exactly what was going wrong. She failed to listen and also spoke to me very nasty. In turn i said to her I don't appreciate how you are speaking to me I want to speak to your manager. She says I'm the manager!!! I said you are the manager and you speak to your customers this way. I asked to speak to the owner and he/She refused to get on the phone. She tried to offer me a discount and send me my food in five minutes. She then called me back in 5min later asking if they should cancel the order. Are you serious!!!! I replied yes and at no time did she even apologize for the most horrible customer service provided. Last time I will ever be ordering from this place. And I will also warn everyone else I know not to order as well. I just hope I get my money refunded back to my account for food I...

Went there today with partner, who ordered a bowl of chicken matzo ball soup. When he told the waiter he wanted the chicken matzo ball soup after the waiter listed the soups, the waiter said with some attitude, "NO, we have chicken noodle, vegetable, and (something, I forget). We also can put matzo ball in the chicken noodle." Isn't that what my partner said, chicken soup with matzo ball? Anyway, I ordered the turkey sandwich. At $9 it was just bread, lettuce, and turkey. It came with a pickle and slaw. No tomatoes or anything - and turkey was cold. Not sure if it was supposed to be, but the bread was toasted so it was weird eating a cold turkey sandwich with warm bread. I didn't finish it because it was dry and bland.

Partner's soup bowl had something caked on it and was way too salty, like something out of a can. He had it taken back, and didn't want it anymore. The waiter came back and said something along the lines of "I am being honest with you, it was not dirty, that was from the soup, it dried on there from the top line." Total lie, considering we couldn't scrape it off with our fingernails and it was below the top line of the soup - only after a few sips did we notice it. Even if it was from stock, it clearly wasn't from this batch of soup if it was caked on. The defensiveness he showed was aggravating.

I also saw the waiter shake his head a few times at us when he was on the other side of the restaurant, and heard another woman say, "Can we get some service? Why is everyone here so grumpy?" Overall, not a good experience and...

I Visited this restaurant this past Sunday morning with 4 of my friends. Each of them ordered food while I simply ordered 2 sunny side up eggs with toast. All of my friends’ food came out 10 mins later, while the server/cooks completely forgot my order. I waited 5 mins thinking maybe they were too busy (even though it’s a very small diner and there were some empty seats)… I finally get up and tell the woman at the register. She says, “I’ll take care of it now” (with no apology)… I sit down for 5 more minutes and still no eggs, no toast, and no acknowledgment. All of this while I’m hearing the cooks whisking eggs and completing other orders. I of course stood up and canceled my order. 10 mins later as we were all preparing to leave, I finally get a passing apology from the woman. She says, “Sorry for the eggs” as she quickly turns away and greets another table. This is a place of business and I know many people in the area. Mistakes happen, but how you react to them changes everything.

This will definitely be the last time I go there and will definitely tell my friends who live in the area to not...