Shake Shack Upper East Side — Restaurant in New York

Submitted the receipt so the manager of this store can check the Lady who made my order, and address this matter. She is Racial PROFILING CUSTOMERS, and DISCRIMINATING — In the afternoon I was in the park with my little nephew and mother. He was crying and I needed to buy him something sweet, and I loved shake shack cocoa. They stayed sitting in the open-space. I am not a customer who buy shake shack regularly neither visit this store. But i have to say that Just had a bad experience. I am Italian and my acent is very heavy. I wanted 3 burguer with Chicken, and I asked if they do it, because I do not want to give my nephew RED MEAT. The lady said some name of the burguer and I said, I regularly do not buy shake shack do I dont know the name of the burguer but I want a chicken burguer with 1 cheese fries. I was very specific, and I was thinking about what she said, and She Ask "Do you Speak SPanish", and I said I speak English and You understand What I am Saying, I am just confused wwhat u Saying instead saying yes or NO do you guys do Chicken Burguer. Oh she looked Uncomfortable, after that rushed me, and I wanted her to read my order to make SURE SHE got it right. She mentioned the order correctly And I tought thaat shakeburguer is chicken, and I received 3 red meat burguers. Because my family was hungry they just ate the burguer and threw the meat in the trash, i am not going to do a drama. I wonder, Why She Is questioning someone's language when you are clearly understanding, but because the person is confused and needs u to explain what u got on the menu, that DOES NOT MEAN I do not speak the same Language, because I'm light skin heavy acent that does not MEAN I belong to certain Country or I speak different language. This js definetly Racial Profiling and Discrimination against Tourists Customers who is Trying for the first or second time The food of this restaurant. Her customer...

Both lack of customer service and incompetence of employees steering me away. If you're picking up order from this location, always remember to check the content, open the box to see the items match what you ordered. I ordered Buy 1 + 1 burger. with fries but had some hiccup at ordering on UberEat. Manager was kind enough to help rectify the issue during my pick-up; the employees were busy chit-chatting with each other and handed me wrong items. Due to packaging, I couldn't tell and didn't suspect anything until I got home and realized instead of the +1 burger, I was handed small fries and another order of fries in a square burger box. When I went back to the store , the employees there was non-apologetic and told me if I wanted to cancel/return the order, he could do that. While I understand mistakes do happen during rush hours, error here was clearly caused by employee inattentiveness at work. Instead of acknowledging mistake and apologize, I the customer was made to feel I was the one at fault. Happy to take my business elsewhere and vote with my dollar. If there's negative star/rating for customer service, that's what this...

I’ve visited this Shake Shack location numerous times. Before you can enter to place your order, a representative is at the door to take your temperature. Sometimes you are able to place your order and pay at the door with a representative so all to do is wait for your order. They serve burgers, fries, chicken, hotdogs, milkshakes, frozen custards, beer, wine, etc. I wish they would add sauerkraut to their menu to go along with the hotdogs. I feel like this location is a hit or miss, they have their good days where your order is perfect and others where you just shake your head. I always asked them to make sure my burger is extra well as I can’t stand the smell or taste of raw meat. There’s been several times I bit into my burger and it wasn’t well done. There are stickers on the floor to allow the customers to be able to social distance while waiting for their order. There are tables and chair located inside and outside of the restaurant for customers to use however be mindful limited seating due to COVID. There are also restrooms located at this location. They accept cash or card and the staff are...