Starbucks — Restaurant in New York

This place is always dirty and unkempt. Most of the baristas tend to be very unfriendly. The store is not well kept and their inventory is always a mess and in need of restocking. Their food is terrible.

This location pulls in their outdoor seating way, way, way, way too early in the year, while it's still quite warm and outdoor seating is highly desirable, and they don't put it out back out again until far too late in the year, and this despite the fact that they have a dedicated outdoor space under a permanent awning that's never used for anything else. The most use it gets is to shelter the folks who use it to smoke cigarettes right under the large no smoking sign on the wall right outside the entrance, so that you have to pass through a choking cloud of second-hand smoke to get inside. As an asthmatic, this is maddening.

When the outdoor seating is available, it's always utterly filthy and has debris scattered around and people sit at the tables and smoke. Every time I've wanted to sure there I've had to clean both chair and table before I could sit down. No matter how many times people complain about all of this, they don't change it.

The outdoor space is never used for anything else except for the people standing there smoking whether there are seats be and tables there or not. The whole area has no smoking signs, but they are totally ignored by the selfish individuals who insist on subjecting everyone else to their disgusting habit, as many smokers insist on doing, and the staff ignores both the smokers and the customers who complain about it. Why bother having the signs there? Why bother even having an outdoor space? Does Starbucks know that there are laws regarding this kind of thing? I'll be calling the city next to ensure they do. It gets worse and worse every year.

Inside, they are always out of ingredients for the most popular drinks and/or their seasonal beverages - always. They barely had the eggnog beverages available for more than a couple weeks before they "ran out" of the ingredients this last season before they were discontinued, which is INFURIATING. In fact, the only seasonal drink that remained available was the chestnut one, which nobody likes anyway.

There are never any seats available inside the store, thanks to the location, which is on a very busy street with a bus stop right outside, very poor setup and use of the space, and selfish patrons, many of whom will take up an entire table or an extra seat just for their own purposes. The baristas are far more interested in talking to each other than helping customers or cleaning the place up. Service is incredibly slow. The bathroom is foul and behind a locked door.

The service station (napkins, straws, sugar, etc) near the entrance is generally always a mess and in need of cleaning the spills all over the surface, emptying the trash, or refilling the station's amenities, whether it's napkins, straws, or what have you.

The only reason I ever go to this location is because it's the only one in the area, which is weird, since Starbucks is so ubiquitous. This is one area where at least one more location would be very well patronized, especially if it's better run and staffed.

I used to go a lot more often because I like their teas. I have no use for coffee, and Starbucks coffee is especially nasty because their water is far too hot so as to help keep their machines cleaner, so they can save money by not cleaning the machines properly on a regular basis, as they should be. This is why their coffee has that trademark terribly burned, bitter flavour that's the hallmark of badly made coffee that I can't understand why anyone would pay for. But I love Starbucks' iced green tea, as watered down as it is. But now I rarely go at all, because I don't believe in giving business to places which clearly don't care at all about their customers. If I go to Starbucks these days it's usually because I'm passing by another location and I'm craving their iced tea.

Eschew this location. It's appalling. They do not deserve...

Has anyone ever told you the definition of insanity? Well the definition of insanity is “doing the same thing over and over again and expecting a different result.” Unfortunately, this perfectly describes my repeated experiences with this Starbucks location. Despite giving this store multiple chances and keeping my orders simple, the results have consistently been disappointing. Basic drinks are frequently prepared incorrectly, and when I’ve politely asked for them to be remade, the response is often far from professional. On several occasions, I’ve noticed that instead of addressing the mistake, baristas have substituted decaf espresso for regular espresso, seemingly as a form of retaliation or spite for the error they made. In some cases, they’ve used cinnamon to mask the fact that the drink was not prepared with the correct type of espresso. Additionally, attempts to discuss these issues are met with excuses like “you arrived too early” or “you arrived too late,” or claims that a drink should be “90% foam”—none of which are accurate. I am not writing this review out of frustration alone, but from genuine exhaustion with the ongoing lack of quality and accountability. It’s concerning that such a consistent pattern of poor execution and unprofessionalism has been allowed to persist. While I acknowledge that I may be partly at fault for continuing to return in the hope of improvement, it is reasonable to expect competence from employees in any service industry. My hope is that this feedback is taken constructively, and that management will invest in better training for their staff. Until then, I will not be returning to this location. For those in the area looking for a quality coffee experience, I recommend visiting a different Starbucks or local café. Save yourself the frustration, time, and money. And one final note: it’s ten shakes,...

The cashier Amariya (ever you spell it) is disgusting, foul and inhumane! She should be fired immediately. No lack of respect or compassion and extremely rude. I tried to order, greeted her with a polite smile and good morning but was met with hostility for no reason. She was staring at my disabled child like a freak because of the little stimming sounds being made. I had to wave my hand in the air saying umm hello can I order just to get her to stop staring at my child for a good 2 minutes and she was even more annoyed. I asked her if she was okay because what is the reason for that uncalled behavior. Not only did she not respond when I put my order in, I even said thank you and got a (mmm hmm) sound. That was it. Then the order, a frappe was pure watered down. Literally nauseatingly awful. I couldn’t finish it. The other staff was at least kind greeting everyone that walks in. I don’t care how bad of a day you’re having, there is something called proper etiquette, especially when it comes to customer service and you definitely don’t stare at disabled people let alone a child, like they’re freak of nature. This location is right next to the CIDY Office that represents disabled people in New York, the audacity to have this kind of behavior all while not properly servicing this community is insane. I will never step foot in that location again and I hope that this “person” will never work...