Subway — Restaurant in New York

I am writing to formally express my dissatisfaction with the Subway located at 1814 Madison Avenue, New York, NY 10035.

Last year, our organization, Blacklining Foundation, requested an in-kind donation of 20 sandwiches for our volunteer workers at our neighborhood Back to School Rally. Subway graciously fulfilled that request, and we were sincerely appreciative. Based on that experience, we reached out again this year in the same manner and received confirmation that our request would be honored.

Because of that confirmation, we did not approach any other vendor to provide lunch for our volunteers. However, when I arrived at the store at 10:00 a.m. on Wednesday morning, I was told that no sandwiches would be provided. This was both surprising and deeply disappointing.

Blacklining Foundation is a Harlem-based nonprofit committed to reversing the negative effects of redlining and supporting individuals facing poverty in our community. We have supported Subway by promoting your brand on our social media platforms and by recognizing your previous generosity. At the very least, Subway should honor its commitments to community organizations and to the promises made.

As a result of this unfulfilled commitment, we were forced to scramble on the morning of our 5th Annual Back to School Rally to secure lunch for our dedicated volunteers who give their time every year to support children and families. This situation was unacceptable and caused unnecessary hardship on an important community day.

We expect a response regarding this matter, as well as clarification on how Subway intends to avoid such situations...

I'm sure overall rhe location is fine, but I had a bad experience. I ordered a platter for my 3-year-old's birthday party. Not every subway makes them and the one nearest to me did not. I ordered ahead and had a confirmed 10 am pick up. I got there at 11 am the store was nearly empty with only two customers when I walked in to get my order. They had not started my platter. They said they had a busy morning. This screwed up my morning! I assumed it would be ready. I drove their expecting a quick in and out. Instead, I had to wait for them to make my entire order from scratch. Pissed! They had it even started and it was supposed to be ready an hour ago. I ended up burning the birthday cake and could not use it, and was over an hour late to her party. Granted I had a lot to do, but if I'd known the sandwiches would not have been ready I would not have gone when I did. Subway should prepare orders or just...

I was placing a pick up order, but knew from experience that I needed to place it while I was in the store so that I can watch them make my sandwich because, they always skimp on ingredients, even when you ask them to add extra in the app. Just as I suspected as I was watching him make my sandwich, he skimmed on many ingredients like lettuce, tomatoes, pickles, onions, etc. when I asked for more and let him know that I ordered extra he proceeded to tell me that what he was providing was already extra. In addition to that he was leaving out ingredients that were clearly on the receipt and when I was asking for them, he was referring back to the receipt like if I was trying to add things that weren’t in my original order or like it even mattered because…...