SuperNova — Restaurant in New York

From start to finish, this was by far our least favorite dining experience while in NYC this past weekend. Finding the restaurant was rather confusing and then once we found where to go, there was not anyone at reception to check us in or direct us to our table. After milling around for several minutes, we asked a server who informed us that the host would be back shortly. The host came out, told us that our table was not ready and that we could take a seat at the bar. By this time, we are 30 minutes past our reservation time. We were finally shown to our table at nearly 9:00. What a HUGE disappointment! When researching places to eat/drink prior to our trip, we saw Supernova and immediately fell in love with the view; Unfortunately, the table we were given was shoved in a dark corner with a giant column blocking any possible view of Times Square. We sat and sat and sat some more until we finally had to go and locate someone to come and take our drink order. We are from a busy metropolitan city, we know that sometimes the rush gets crazy and it may take a while to get your order in, but this place had maybe 5 other tables of patrons, they were not super slammed by any means and definitely not so much that they couldn’t at least get a drink order going. After ordering drinks, we continued to sit for at least another 20 minutes before our very rude server returned to take our dinner order. We order dinner; NY strip (medium) fries and mac-n-cheese. Our server brought out our steak and fries, but no macaroni, we asked about the mac-n-cheese and he told us it was still being cooked…no big deal, it happens. Before we get a chance to ask for steak knives he had already walked away. So, we sat with steak that we couldn’t eat (unless we wanted to eat with our fingers). He reemerges from the back and we request a steak knife. You would have thought that we had just asked for his first-born child as he seemed incredibly put off that we would ask for a steak knife to cut our steak with… How dare we?! I cut into my steak and it is rare, like barely cooked rare. By this time our steak is cold, our fries are cold, our drinks are empty, and our frustrations are mounting. Rather than ask the server to have the steak recooked we ate the cold, under cooked steak and fries. After we finished, our mac-n-cheese came out. We thought, well at least this will be hot as it just came out of the oven (according to our server), WRONG! The entire dish, less the very top, was ice cold. At this point we realize that they were not still cooking our mac-n-cheese, our server forgot to put the order in and then tried to blame the kitchen. I typically never write reviews, and if I do, I usually try to only write positive ones. Unfortunately, I don’t have a single positive to say about Supernova. Save yourself the frustration and find a different location for a rooftop...

This review is for Supernova's New Year's Eve Party 2018 which I attended. They hold this event every year. I just realized there are not too many reviews online about this party, so I have decided to write this review to give everyone a better idea of what to expect when they book the Supernova Balldrop Party. This party is hosted by the Novotel hotel.

First, I'll tell you about my expectations for this party and then I'll talk about what I experienced after actually attending it. After watching and reading this party's promotional material, I was expecting this event to be spectacular. From what I read on their promotional material, I expected that I would be "guaranteed" a "direct" view of the balldrop in Times Square. I was also expecting the viewing area to be heated because the tickets said that if I select option 4, I would be in a "heated" east side patio.

Second, let me tell you about what actually happened. The management and security were not very friendly. The view, for me and my friend who came with me was non existent and definitely not "direct". There were too many people crammed into a very tight space and it was almost impossible to see over them to view the actual ball drop in Time Square. As a result, I missed the ball drop (pictures attached to this review). Also, it was freezing cold in the patio. Even though, there were two small heaters in the East Patio, they were along the edges far away and definitely not enough to heat the entire patio.

I am not saying everything was bad at this party. People were definitely dressed up spectacularly. Most people were there to be seen. Almost everyone was classy (except the couple of people who threw up all over the dance floor towards the end of the night, and this one drunk girl who had to be carried out of there passed out on this one guy's shoulder). However, all the stuff about people getting a "guaranteed", "direct" view, "heated patios" and "spectacular views" is false advertising on the organizer's part.

In conclusion, the advertisements for this party are a big scam. It's a bait and switch.They just want to cram as many people as possible into a very tight space. This party was way overpriced, and even though I have not yet mentioned how bad the food was above, it needs to be said here--the food was horrible. This party is all hype, and empty promises, but no actual delivery. It definitely is not worth the $599, $699 or the $899 they charge per person for Option 4. Please people, be smart and do not waste your time and money going...

Due to unfortunate circumstances we missed our dinner reservation. We totally understand that the table should be given up to others whom where waiting. The part that was disgusting was how rudely we were treated. The hostess was off the charts rude and should not be in customer service. She said you missed your reservation and never offered to place us on a list for another table. Meanwhile we are trying to find another reservation nearby (travelling with 2 grandmas in their 70s and my 7 year old daughter whom is starving at this point) , I over heard Ruddy rude miss better than everyone offer another couple an option to sit on the lounge side and order drinks and snacks with no wait. So I get back in line and she walks away pretends to be busy working. I can plainly see her on her cell phone. I make eye contact with a young gentleman and ask him the details about the lounge before we seat ourselves. I ask for her name to report to management, and he says he is the manger. He never asked details or spoke to the young lady. He offered a heartless apology. If I hadn’t been in the situation I was in, I would have found another place. However, 7 year old starvation won and kept my cool. We ended up having a wonderful server that was extremely nice and went above and beyond. I would give her 5 stars. She didn’t know the situation and treated us with respect. As for the other 2, karma will get them. I hope they grew up and learn how to treat people with respect. Their mother’s would be ashamed and I’m sure their...