Tropical Isle Roti Shop and Bakery — Restaurant in New York

Well...Where should I start ??? This is my first time in this place so I was looking at the different options especially because there was absolutely NO MENU with pricing displayed anywhere 🚩. The restaurant was empty but yet the server got annoyed and impatient because I didn't know what I wanted. To be honest I didn't know what I was looking at or what it was called because again... nothing was labeled 🚩, and Ive never eaten this type of food before. I asked how much the medium plate was and she REFUSED to answer me🚩. So I asked again then she finally replied with an attitude that it depends on what I get (still no price given for anything)🚩. So... I ordered curry goat!! SHE asked if I wanted rice or roti? I said white rice because I ASSUMED that it was part of the meal🚩...then AGAIN ASKED for the price which she AGAIN refused to tell me and pointed to the cashier 🚩.(I SHOULD HAVE LEFT THEN)!!! She filled the majority of my plate with rice (which she didn't say was a extra fee). A little bit of peas and 1 potato. BUT....WHEN it got to the curry goat she LITERALLY played in my face with the food. She kept tapping each piece of meat (which I found odd🚩) instead of scooping it into the plate. TURNS around and gave me WELL DECORATED BONES ON PURPOSE 🚩‼ Not a single piece out of the 3 BIG HAND PICKED pieces contained any goat meat. I REPEAT..well decorated pieces of bone because I didn't realize until I started eating the food got to the meat and bit into gristle and bone. NOTHING EATABLE.!!! NOT to mention the surprise bill of $15.99 for the decoration (3 piece invisible goat meat)..= a medium plate. Plus $2 extra to have rice , not to mention tax = $19.59 🚩🚩🚩 NEVER AGAIN ‼ I don't know what would make her play in the food knowing it's ALL BONES, and look me in my face while putting this in my plate...knowing she's charging $20 for a medium is DISGUSTING AND DISRESPECTFUL!!! All that's EATABLE is rice and curry potatoes (medium plate) FOR $20???? It's a hurtful feeling to realize that I watched...

Some things were really good but some were not. Here's the breakdown (with pictures)

The good:

The pumpkin is really good & is actually pumpkin--NOT butter squash like what some other restaurants try & pass off as pumpkin.

Phenomenal dhal--very similar to my mom's. Not overly thick like a lot of other places. Their large size is actually large unlike the "large" of many other places on Liberty.

Giblets were really well done (a little too salty imo)

This place actually puts a respectable amount of chicken in the cookup rice & chicken chow mein dishes--unlike other places where they only give you literally 2-3 pieces in a bed of carbs like they are on rations.

Chicken patties were really good--stuffed with the right amount of chicken to dough ratio unlike other places where when you bite in, you're wondering if the chicken escaped.

The not good:

The duck, goat (or lamb? I forgot), snapper curry (stew? I forgot) with egg were drowning in oil. Look at the pictures, in what world is that amount of oil okay? The oil is literally floating on top. & then people wonder why they get sick. We had to throw it all out unfortunately. Please correct this.

While the chow mein & cookup rice were good initially, we literally had to throw it out after the next couple days because it spoiled--slimy/sour etc. what the heck? How long are these items being kepped for in the restaurant?

Besides the dhal, pumpkin, I'm on the fence about a lot of the other hot food items--but very curious to try more of their...

I am completely satisfied with all the products I’ve tried. So far, I’ve enjoyed the veggie dishes, pine tart cheese roll, pone, chicken patties, egg ball, cassava ball, black pudding, and lamb stew.

The freshness of the roll combined with the abundance of cheese makes it a truly delicious treat. There is cheese in every bite.

The Cassava pone is a classic Guyanese dish and getting the consistency just right is key to making it authentic and delicious. It was perfect and portion size is generous!

The chicken patties at this place are absolutely delicious. The flavor is amazing and they are so generously filled with tasty ingredients. It’s definitely a satisfying and flavorful!

The lamb stew is definitely a standout dish! The flavors are rich and comforting. It’s a perfect dish for a cozy meal. I highly recommend trying it if you haven’t already!

Recently was a guest to a wedding where this business catered and the veggie dishes were cooked perfectly. Enjoyed every bite.

The food is freshly made and the portion sizes are just right. I'm pleased to see that emphasis is being placed on quality rather than quantity once again.

The staff is polite and willing to answer any questions you may have. One of the best places to eat in the heart of Richmond Hill.

I love that they cater and they ship within the US,...