Have been dealing with this establishment for years (maybe over 20yrs) took my son's chain in for repair, the repair was not done well, one of the links came off therefore soldering would have had to be done in 2 spots for a proper repair(which wasn't only one spot was done)... took it back immediately, the lady (more mature one)immediately said it's going to cost an additional amount (without paying attention)...felt cheated, paying twice as much for a repair that wasn't done correctly! Will not be returning to purchase anything from this establishment!! Poor customer service when a problem arises, only focused on compensation...
   Read moreWent in here to repair and buy another gold chain. The one I'm repairing was a very thin rose gold necklace. Initially, the younger associate was very nice and accommodating, but once the Older one heard that it was rose hold she quickly rushed to let us know she was quite busy and wouldnt be able to help. Yet the young woman said it would take a week. Then the older woman tried to usher us out. I guess she didnt really want to repair my rose gold. So rude. I will never return or recommend anyone to this...
   Read moreMy mom had. 3 bracelets made for her grandkids last spring. My sonâs bracelet had literally broken 3 times!!! Within minutes of putting the bracelet on it breaks !! My daughterâs bracelet has also broken off 2x! Not sure what kind of gold they are using but it is definitely not worth the $$$! My mom had to take it to another well known jeweler who used to be in the area iykyk!(near carvel) but know if off of cross bay blvd, to have these bracelets fixed! Do not buy any gold from here. It is not...
   Read more