Vidali’s pizza — Restaurant in New York

Terrible customer service and cheated me out of my money. I was stuck in NYC on a layover due to weather. I ordered food from Vidali's when I arrived at the hotel using Uber Eats. The food was supposed to be there within 20 minutes, according to the app. After an hour, I called to inquire where my food was. I was told that the delivery driver had dropped my food on the ground and they had to remake it and that it would take at least another half hour to get food. Because I was tired and had to catch an early flight, I asked for them to cancel to the order and was told they would and would give me a refund. Well, I checked my credit card statement today and saw that they charged me for the food that was never delivered and the $5 pre-paid tip I gave to a driver who dropped my food and then never delivered it. I contacted the restaurant to ask why I wasn't refunded and was told that the person who worked that night didn't do it and because it was more than 24 hours, they could no longer give me money back, even though most credit card charges are pending within 24 hours. When I asked about the guy who was supposed to make the refund and what he had to say about this issue, I was told he was "on vacation for a week." I don't believe that. I was also told that even if he weren't on vacation still couldn't (read: wouldn't). I'm not sure why I'm being made to pay for multiple mistakes on this restaurant's part, but here we are... Stay away from Vidali's Pizza. They're dishonest in their business practices and have scammed...

Ordered a meat lovers pizza with extra cheese at ~10:45 PM on 10/24/23 for delivery to a hotel about a mile from this location. Delivery was expected to take 20-30 minutes according to the order tracking email.

At 11:15, I called the store to check on the status of the order. They were initially unable to locate the order even though my credit card had been charged. After several minutes, they found my order, stated that for some reason it didn't "print" and assured me my pizza would arrive in about 30 minutes. This was approximately 11:20 at this point.

40 minutes later, just before midnight, the delivery driver shows up with what I thought was my pizza. I get back to my room, open the box, and behold the pizza is wrong. I did not get a Meat Lovers with extra cheese, I was hold a pepperoni pizza with onions.

So, I called the store back to request a refund, and their first response wasn't, "we're so sorry you've waited over an hour and twenty minutes for the wrong pizza, we'll be glad to refund you your money." It was, "No, you got what you ordered."

So I sent them some photos of the pizza I received and they said they'd work on processing a refund and would call me once completed.

It's the next morning and I've not heard from the store yet.

The food was okay. Nothing remarkable. I most likely won't be buying from here again,...

Did delivery. Salad included with my meal was missing (DoorDash refunded that part of my order though). Peperroni pizza wasn't bad for the price. The Chicken Parm and Whole Wheat Penne Pasta was just ok. Chicken was cooked well, but seemed on the blander side (maybe not enough seasoning). I didn't find the sauce to have much flavor on the chicken or the pasta either. Pasta was cooked al dente which I was ok with (maybe slightly tough), and the portion size was very generous. Bread was pretty average. Overall, good portions and plentiful range of options, yet there's room for improvement in...