Wendy's — Restaurant in New York

Tried to use the mobile app and couldn't distinguish terminal c from the other terminal, asked employee for help and he couldn't help me. I then went to use the kiosk which states rewards coming soon to kiosk but see a team member for assistance with rewards and offers. I asked a team member and he said we don't accept rewards/offers, I said oh, just asking because the kiosk says to see team member for rewards/offers to which he said let me get my manager. Female manager came out and said we don't accept rewards here because we're not a corporate store. I then said oh, it just says to see a team member for the rewards/offers. She said yeah, see a team member so we can tell you we don't accept rewards/offers and she just walked away. Then the original TM I spoke to said to me- I just don't know what answer you were looking for.

If the manager is rude then you'll get rude employees because they enable that behavior. Leaders must lead. She is clearly a manager and not a leader by any stretch. Horrible experience in this franchise location. Franchise owners should be ashamed to have staff as rude as this and corporate should do an unannounced visit with questions like mine so they can experience the lack of service and rudeness. I was polite as possible but they all seemed just miserable and upset at the world. Shame- I was looking forward to a burger. I get the "participating restaurants" thing but the rudeness was unacceptable. Managers should also be empowered to make decisions in the customer's best interest......maybe only in corporate stores.

Potbelly employees were very nice and food was delicious- and I...

Bad franchisee.

I used the app to order breakfast with a coupon offer, but the order never went through on the order progress screen. When I asked the cashier about it, she dug up a receipt and claimed the payment was rejected. I initially bought this explanation because my credit card was transitioning to a new one (same number, new expiration date).

I asked whether I can pay at the cashier for the same deal (BOGO breakfast sandwich). She said no, but that I was welcome to buy two sandwiches at menu price.

Since the BOGO deal was used up, I ordered on the app again with another coupon. It also never showed up on the order progress screen. So I asked the cashier about it. She dug out the receipt, and a worker made my breakfast sandwich, and it was grudgingly handed to me.

Later on, I found out that the cashier had lied about payment being rejected for the first order. Based on my credit card activity, the Wendy's HAD taken the money for it. So I called Wendy's help line and told my story. The person on the Wendy's help line was very, very nice and patient. She explained that she was unable to reverse the charges directly, since this was an independent franchisee. But she could either give me a credit that I could use within a month, or she could ask the franchisee to refund my order. I asked for a refund because I don't have a Wendy's within reasonable distance from me (until recently, that is).

Alas, the refund never took place. I made sure to get my money back in some fashion.

I would go to any of the other restaurants in Terminal B and avoid...

It’s my first time in this airport, so naturally, if i’m hungry, I go look up the food options near me to verify what’s open and what’s not. The wendy’s says it opens at 4:30a.m., so at 4:52a.m. exactly, I go stand in line. I stand there for a few minutes, and the employees seem to be trying to figure something out, that’s understandable. I’m in no real rush, so I wait for a few minutes. A shorter guy with glasses in a dark gray shirt then tells me “we’re not open until 5:30a.m.”. I started off with “I didn’t know tha-“ and before I could even get to saying that the website says 4:30, he just repeats “we don’t open until 5:30”. literally TWO minutes later, I see someone walk up and order (I can see the line from where I was sitting). I approach them again, and this time it was a young lady at the register. she says they open at 4:30, I then ask why did that man (proceeded to point to said man) say 5:30. she doesn’t give me any further explanation than “we weren’t ready”. she said they were ready now, but after that experience, I no longer wanted anything except an honest apology. Definitely...