Bruster's Real Ice Cream — Restaurant in Newnan

Every Sunday night my family comes here and have never had a problem. Tonight we came for my sisters birthday and our server was Briana. She was rude and argumentative when she got our order wrong. We were ordering basically the same thing we always do, a small waffle cone with two different ice creams. Briana would not listen and put one flavor in the cone my sister ordered but she didn't realize it until we got to the car. I ordered mine next and again she didn't listen to me and brought the wrong thing. I handed it back and told her that wasn't what I ordered. She threw it in the trash and again I told her what I wanted. Finally, my daughter and I were telling her the correct order and she said I wanted one thing and my daughter wanted something else, both the wrong flavor. Both my daughter and I said no. After paying, I asked her name and told her she was very rude and she proceeded to argue with me and I asked her to let me finish. I said we've never had a problem before. She also was very slow and had a smart, sarcastic attitude. Not a good experience and we heard others complaining as well. I didn't even finish my ice cream because I was so aggravated with this girl. We can go somewhere else and spend $20 every Sunday night for a lot better service. (I also usually tip, but not this time.) We will have to think seriously before...

The ice cream is good. Lines sometimes long, but service generally attentive. My husband loves that they have malt. I am lactose intolerant and they advertise several dairy-free flavors. Sometimes they are out of dairy free flavors. Today they asked to put dairy milk in my milk shake with my dairy free ice cream because they ran out of plant based milk. Although I am really glad they asked, that is just not cool. It shows a lack of knowledge regarding serious food allergies and a lack of knowledge regarding their own products. As someone who has worked in the food service industry with specialty products, I expect more. Dairy free isn't a preference unfortunately, but a serious health concern for me. Some training regarding food allergies, being knowledgeable about their products and better attention to stocking products that are advertised would easily remedy this issue. I do like that they offer the dairy free ice cream, but I will definitely be more concerned about ordering a milkshake if they're not using dairy free milk and think it's okay...

The quality of the ice cream that myself & 3 other family members that was with me received was great!! A++ However, we arrived at 9:35 PM on a Sunday night May 21, 2023 to buy ice cream. This Brusters Ice Cream location’s operating hours are ONLY posted clearly on a lighted sign on the side of the road beginning at 11 AM until 10 PM. Arriving at 9:35 PM, the employee that waited on myself & other family members stated “we are out of vanilla flavored ice cream!!” That’s the most common flavor!! Then she said “Because we are about to close, you can only get your ice cream in a cup. You can no longer choose a cone.” If the business is going to be open until 10 PM, and it was about 20 minutes before they closed to the public, you should offer everything on the menu until that time. I will NOT be returning to...