SpringHill Suites by Marriott Newnan — Hotel in Newnan

I'd give this place "0" stars if possible!||This hotel is staffed by Liars and non-sympathetic managers who don't want to take any blame or work for themselves and rather push it off onto their "owner". Who allegedly doesn't have a name!?||||I booked a stay for Monday Sept 10th for one night with my father who would have medical visits at the nearby faculties. While in Atlanta my father had to be rushed to the ER at a hospital there. He was then Taken into ICU where he is currently fighting for his life. I called on the day before check-in and spoke with front desk agent Kevin who had helped to cancel my reservation and when I asked if there wound be a fee given the circumstances, he said "there should not be, but if there was, call back and ask for my manager, Glenda, and she should be able to remove the charges". Well I was charged and per Kevin’s suggestion, I called and spoke to Glenda. I explained the situation and her response was "our owner does not allow us to provide refunds for these type of situations!" So here we go....Glenda refusing to take any action on her own and immediately pushing it off to the "owner". I again explained the situation and asked for help as the $57 fee really means nothing for the hotel but means the world to me as my father’s medical bills will be astronomical given the fight for his life. Glenda could have cared less. ||||Realizing that Glenda had no sympathy nor any desire to assist in anyway what so ever to help by pushing my situation into her "owner", I then spoke to her manager Jennifer Searels. Jennifer was just as horrible and rude and unsympathetic as Glenda. Again, Jennifer wanted nothing to do with this and also kept referring to the "owner" not allowing any refunds for my situation. I again tried to explain about my father in ICU fighting for his life and how this mere $57 dollars means pennie's to them but huge amounts to me. Jennifer's unsympathetic attitude came across more like "sucks for you!" ||||Glenda and Jennifer are awful representations to the Marriott brand of hotels. Being a hotel employee for another company myself. I know that these sort of situations can be dealt with and handled in a much better way. I even spent 10+ years working in the management level for Marriott, and we ALWAYS showed care and sympathy to our guests. The Spring Hill Suites Newnan could care less about their guests. So when you are looking for a place to stay in Newnan, GA, do yourselves a favor and AVOID this place.....because unlike most hotels in the world , at the Spring Hill Suites Newnan, owned and operated by RHEA Investements, you will be viewed as a Dollar Sign and not a guest......and Glenda and Jennifer will make sure you...

One of the worst hotel experiences I have had, and it was surprising considering this is a Marriott hotel. I would like to say this review does not affect the front desk staff, they were great! The young man and woman I dealt with checking in and out were super kind, helpful, and professional. The management and cleaning on the other hand is a whole other story. I booked a room for one night just to make a quick trip to Atlanta. The room was advertised as $99/one night which was fine. After going through the booking and payment online, it was $115.88 after fees and taxes. Once we arrived at the hotel to check in, they said they couldn't process my debit card (which was the exact same one I used to check-in and pay online). I told them it was the same card I used to book the room and it went through fine when I checked in online. The young man called the management to explain the issue, and there was response was "there's nothing we can do". But instead they had the option to swipe my card (again the exact same card), and it went through fine. But instead of the $115.88 amount, they charged me $140 instead for the night because it was the "going rate" instead the "purchase ahead" rate.

This was already irritating, but then once getting to our room, the cleanliness was the most shocking. There were food crumbs on the counter by the sink in the kitchenette area, which means it wasn't even wiped or clean. There were dark brown stains on the bright green curtains that looked like dried blood. There was purple stains on top of the comforter on the bed that looked almost like food/candy. There was also only 1 trash bin in the entire room, so if you're a female and have to throw away feminine products in the bathroom, you would have to carry them out of the bathroom to throw away, or move the trash can around the room as needed. The tv was super slow even though it was supposed to be a smart, wifi enabled tv. I also find it insane that they do not offer free wifi to guests unless you are a Mariott Bonvoy member. The only thing that looked edible at the breakfast bar were the pre-packaged blueberry muffins. The air conditioner in the room has mounds of dust caked on it, which means it was just blowing it out into the room. So we woke up the next morning with stuffy noses, sore throat, and congestion. I understand that everyone is short staffed right now, and I'm sure it makes it difficult, but you should at least be checking behind the cleaning crew to make sure things are done correctly.

We didn't arrive at the hotel until really late so we didn't have time to find another hotel, but if I can give you any advice, find somewhere else to stay. Because this was the worst experience I've dealt...

I made the reservation on a Monday morning for a 1 night stay on Wednesday July 16, 2014. When I called the hotel I spoke w/ Glenda the manager and explained that I had a big court case Thursday morning and I needed a very quiet location so that I could go over the court documents. Glenda said she would put me on a high floor in the very back of the hotel away from any traffic and noise. Glenda said she had made a note in my reservation to ensure whoever checked me in would be aware of the situation. When I called the hotel Wednesday after prior to my arrival the hotel representative did not see any notes in my reservation and said she could not accommodate my request. I politely explained the situation and my initial conversation w/ Glenda 3 days prior and asked that she please call her Manager Glenda to verify. She did not want to contact Glenda, but finally did so. She called me back after 15 minutes and said she had confirmed w/ Glenda that she did in fact promise to place me a quiet location on a high floor. When I arrived to check-in I was given a room that was directly over the pool where children were laughing and playing. Generally, this would not have been a problem, but given the circumstances and my request in advance as well as Glenda's agreement I was not satisfied. When I went downstairs to speak w/ the hotel employee who checked me in and confirmed w/ Glenda over the phone that I was to be placed in a quiet room, she was unwilling to address the problem. When I asked her if she would please call Glenda back she refused saying that Glenda was in a meeting and she had told her not to call her again. I then requested she call the next manager in the chain and she refused. I asked her to cancel my reservation and to have Glenda call me the next morning. Glenda never called me on Thursday so I called her today. She said she did not have any message to call me. This was by far the WORST Marriott experience ever and in my own home town. I am embarrassed for Marriott that the quality - or lack there of in the Customer Service department is this awful. I ended up having to stay much further away from the courthouse at a non-Marriott property. That being said, the service elsewhere was outstanding. Someone needs to conduct training for the management and the staff at this location. It...