Rendez Vous French Bakery & Cafe — Restaurant in Newport Beach

Most frustrating experience coming here, completely contrast to Rose Cafe down the street which the owner and staff are all about customer service. This place is always in chaos and orders are wrong several times I visited and they really don't make you feel like they take customer service seriously. My husband had warned you before and he stopped going awhile ago but I had no idea.. Today I was there a little before 8am getting some breakfast to go. After I ordered,I stood there for 15 mins without anyone checked on my order (these are pastries and an avocado toast - not full cooked meals), i figured they are busy so I just patiently waited. I noticed everyone else after me with cooked breakfasts and latte have all got their food, some even finished their breakfast, yet 25 mins later, I still have not been helped and no one even care that I was just standing there by the front for half an hour looking confused. I finally asked if someone can check... one guy said ok but that's after cleaning up a few tables and attending to a few others he went to finally pack my pastries. Oh the avocado toast apparently have been sitting in the corner for 15 mins and he is now just assembling the other pastries to the bag. The girl that took my order never even done anything with my strawberry banana smoothie (while there must have been 15 latte made Nd served). And finally he said oh she is going to do the smoothie when she is done. I am looking at her and after another 5 minutes, she is holding the blender with some strawberry (may be trying to find the banana? Who knows?) decided she is going to take more phone orders in the kitchen while the strawberry is just sitting there. I am looking at everyone like, are you serious? Did I not pay for the food like everyone else? I had to go so I told another lady that I would like to cancel the smoothie because it looks like it will take another 5 to 10 mins before someone will actually blend the drink. She wasn't super apologetic or the rest of the staff, she said "we are under staffed" and she handed me $5.50. Borderline rude. I came home very upset because these are specific ordersplaced by my kids. I opened the bag, the macaroons for the kids were missing. I saw the guy get them from the shelf when I asked him to check my order but somehow that was also missed due to? I came home after 45 mins, soggy avocado toast with cold eggs, no smoothie, no Macaroons, cold ham and cheese croissants and the owner said, "ma'am pleSe understand we are understaffed."

Customer service goes a long way, it is not about the missing pastries, not about your have forgotten MY order even though I was there before everyone else came in, it is always about how you handle the situation with your customers and hoping the have a good experienceand return and recommend to their friends and family. Disappointing. There are plenty other local businesses that...

An employee by the name of Anastasia stole our personal information from the restaurant and sent us a harassing text.

To make a long story short, we placed a big order this morning to-go and there were several things wrong with different items our order (I won't get into those), which was disappointing but we decided to call in and provide that feedback and ask for refunds of those items and we were totally content with that agreement. I guess instead of doing a partial refund, they accidentally refunded the entire order and we got a call from Anastasia informing us of this and asking for our credit card number to re-charge the appropriate amount. We explained to her we were in the middle of something (driving in a new city and trying to navigate directions, toddler on the verge of a meltdown in the backseat, you know the deal) and couldn't provide that information in the moment but we would call back as soon as we could. I guess this was not sufficient for her. She proceeded to call us 10x in the span of less than two hours (eight of which were in a 5 minute span). In all honesty, we actually didn't see the calls since we were trying to enjoy our VACATION riding bikes on the beach and having family time. However, once we got settled back in the car, we called the restaurant back to give our credit card number as we told them we would BEFORE THE 10 calls. Five minutes after we called in to pay for the order, we received this totally INAPPROPRIATE text message from Anastasia complaining that she won't get a tip because we didn't call back to pay for the order (on her shift) and that she hoped we enjoyed the $100 of free food (guess nobody told her we had called in to pay and still left the SAME TIP despite our outfit total decreasing).

I'm sure we don't have to explain how inappropriate and ILLEGAL it is for an employee to steal customers' personal information for use OUTSIDE of business affairs but on top of that, we were offended that this whole mess started due to errors on THEIR part and then we get harassed like we did something wrong.

We did call and report this to the manager and hope that appropriate measures are taken to address this issue. Again, we totally understand that everyone is doing the best they can in this pandemic and we are all about supporting mom and pop establishments like this place, but this is TOTALLY...

🧑‍💼 The personnel are usually always nice, they would listen to your requests, and just try to make you have the best experience there. We went with my little sis and they were really nice and asked if we needed something while she was really restless.

🥑 The food : Was delicious, the flavors were well balanced, and the ingredients always tasted fresh.

🥐 The bakery and desserts : are really fresh too, as far as i know they make them almost every day. The desserts are not too sweet and you can feel the taste of berries or different flavors in them.

🌃 The atmosphere: I'm really nice too, the place is not too big, but it really feels like in Paris, a lot of decorations and the music. The restroom isn't the nicest one, but they kept it clean, and it was better than the public one.

Once early in the morning : i came to get some desserts, but there was not a big choice, so i asked "why?". The lady at the counter said that " The person that cooks desserts usually comes at 10". It was really nice to realize, that whenever you come there you know that you are getting fresh bakary and desserts.

One of my B-days - we went to this place with my family, the personnel didn't mind us taking pictures, and they made a candle for me. So if you want to celebrate someone's birthday you can be sure to ask the people there to help you take a surprise. But i would guess the place is tooo small for big number of gests.

I could try to find some flaws : When I asked for a take out tea, not hot, with milk. And i got a really hot one with no milk. But i would be really impolite person who has no sympathy then. It was really busy that day, and when i asked about the issue they politely provided me with milk cream that i just love.

❤️ I went to this cafe a lot of times and did take out food. Everything is always perfect. It is now, one of my favorite places even tho i know a lot of bakery.

HEY! Be polite and understanding to people who take quality, sometimes yes it takes time to get you're order. I Don't understand people who puting bad reviews just because of long wait, like.. whatd did you expect? It does take time to get fresh, just made dish. And the place is really small, there's a lot of people who want to try food...