Chipotle Mexican Grill — Restaurant in Newtown Township

Unfortunately, you can’t leave a 0 star rating. As I arrived at chipotle I first noticed they had a sign that said online orders only. Why is this? This is a very common sign the newtown square chipotle has hanging outside. Even though there is a staff member casually eating outside outside so no I cannot believe the whole not online order is from being short staffed. The staff has repeatedly shown that they are lazy and just don’t want to be there. Bad management? No management at all is my speculation. There is 100% enough staff inside to be open to walk in orders as well. The laziness needs to stop. Despite all of this I decided to place the order online. I waited 20 minutes and then walked in to get my order. As I took my first bite the rice crunched under my teeth because of how undercooked it was. And if that’s not enough there was no lime or cilantro to be found in the rice either. If you thought this was bad it gets worse. The steak was not seasoned at all. I was left with a completely bland bowl. As much as I wanted to throw it out I finished it as it was my only source of food at the time. In conclusion I blame this all on the staff being sluggish and straight up lazy. Maybe instead of being on your phones while you work try and make more guac or at least season the rice and steak it’s simply...

I read some recent reviews and there seems to be a trend about rude staff and not having ingredients.

1. I had a very difficult time with the Chipotle app trying to place the order. I kept getting an error stating "the order total was incorrect, we fixed it, please try again" when I tried to place the order. I must have wasted 20 to 30 minutes on the app alone.
2. They did NOT have CHEESE! Next I get to this Chipotle location and was met with extremely rude staff that would not answer the questions properly once they told me they were out of cheese and all I asked was what are my options.
3. I didn't realize they didn't have the fajitas out (or perhaps they were out) in the trays until my wife asked why there was no fajitas on her bowl when I got home. They conveniently either removed it or purposely didn't mention they did not have it.
4. As I was ordering the food, I asked the member if I can get guacamole instead since they didn't have cheese and the answer was yes that is fine. However, when I get to the register they wanted to charge me for the guacamole even though the member told me he would...

Can you imagine a chipotle with no steak? In my decade of going to Chipotle, this is the first time I hear about this. And on top of that, the person that attended to me was really rude about it. I asked her if they just do not have it today and if I come back tomorrow they would have it. She just kept echoing 'no steak, no steak'. I rephrased my question and she just kept echoing 'no steak and no steak'. I saw she was getting rude about it. I decided to just go with chicken and get out my order. This is the one and only time I am have a bad experience with Chipotle. Prior to all these, she already messed up my order. I asked for black beans and she put brown. No big deal to me about that and I was not going to complain about it until her subsequent behavior. Now looking back, it all makes sense to me. While standing in the line, a lady walked in to complain about missing item in her order but she was not treated well either. She walked out with frown face to her other colleagues sitting outside. I was planning to get dinner here for two week but I am definitely not coming back to...