Dunkin' — Restaurant in Niles Township

I'm a physical therapist at a skilled nursing facility and was running a few errands after work today when I thought I would stop by to grab the "Free donut and medium coffee" deal for healthcare workers. I arrived at ~7:50pm and the lights inside the lobby were off, but I could see one lady in the back with the kitchen lights on. I double-checked the closing time to make sure I wasn't mistaken, but the website still said that it closed at 9pm so I went towards the drive-through where there was no line, just me. I waited by the speaker for about 30 seconds with no one greeting me or asking to take my order; I even called out several times to see if it would get anyone's attention. When no one answered, I drove to the window to see if I could speak to anyone. I saw the same lady sweeping or mopping the floor, so I gave two quick honks to try to get her attention. She completely ignored me and walked towards the back again. I thought that, for some reason, she may not have heard me, so I waited for her come back around and honked again when she did. When she STILL didn't turn around, I reached out my window and knocked on the glass of the drive-through window. Only at that point did she turn around, glare at me, and mouth out "We're closed" with a lot of attitude (the kind you don't need to hear; you just know) before proceeding to turn her back towards me and ignore me again. I tried to call out again and even pointed out the store hours that were posted on the drive-through window saying that they close at 9pm, but she just returned to the back and I didn't see her come back up, nor was I in the mood to wait even longer and argue when all I wanted was a simple coffee and donut and to go home. I just drove away and went to the location on Dempster and had no issues there, even though they were busier and it was a little more out of the way for me.

I'm still open to be corrected that maybe I missed something and that this particular location closed at 7:45pm or earlier tonight, but unless that happens, I'm definitely not going back to this place if it means I'm going to be...

I had the opportunity to see this Dunkin' Donuts being built because I drive passed it while at work on the weekends. My thoughts were once it opens I plan to give it my business versus the location on Dempster St, which is a lot more congested with customers compared to this newer location at the moment. It obviously does not have half of what the Dempster St location has, such as a Baskin Robbins attached, along with access to a party room inside. But I guess with time we will see if some of its customers flock to this location to avoid the congestion.

In my opinion, it is a little odd to have a Dunkin' Donuts in this sector because of there not being other known businesses which would give it more visibility to others, but hey! It should benefit the majority that work in the sector and some that drive down Waukegan Rd that want fresh coffee or donuts because there is not any other competing coffee businesses in this sector, or let alone businesses that offer free WiFi like such.

My initial visit came on an afternoon with one of my clients, who was up for the visit after I promised I would buy him something. Since there was an empty lot I figured that I would drop in to purchase and get a feel of it. We ended up purchasing a half dozen donuts, which was solely because of my client wanting only three donuts, and I took the other three. The employee ended up giving me two extra donuts to go along with my half dozen, which was probably because of there not being much business yet. I cannot complain about that, but I guess in the meantime I will enjoy having this Dunkin' Donuts near were I work until business starts picking up. To all that sees this review, I hope it assists you in any...

I hope the owner sees this because my experience at your Dunkin' Donuts location was nothing short of infuriating. I've been to your location many times before, but the incompetence of your staff has pushed me to write this review. During my last visit, all I wanted was a simple order: hot coffee with steamed milk. I specifically requested a hot coffee, and what I received was lukewarm at best. This is unacceptable for a coffee shop! When I inquired about a whole grain/wheat bagel, I was handed a plain white bagel instead. The employees seemed completely confused by my requests, acting as if they didn’t understand what I was saying. To make matters worse, I stood in line for 20 minutes just to receive two coffees and one bagel. This level of service is beyond disappointing; it’s downright disrespectful to your customers. In contrast, when I visited the Dunkin' on Dempster, they fulfilled my order perfectly and efficiently. Your staff's lack of respect and professionalism is appalling. If this is how you treat your customers, it reflects poorly on your entire operation. I expect better from a well-known brand like...