Starbucks — Restaurant in Niles Township

Hi everybody I would like to share my experience in this location, yesterday evening I went there and the person who helped us was very sarcastic by provide poor customer service first full when I gave him my order I would like to order two drinks and I just gave him the first one when he walked away to star making it and he asked, !!!!what else!!!!! Louder and I finished to give him my order even I pretty sure he didn’t heard me he was working with bad attitude he lucked unhappy like he don’t even want to be there, so at the end he gave us our drinks and when I tested mine it wasn’t what I ordered, so I told him I asked for soy milk and his exclamation was !!ok!!!!!! So he prepared it with soy milk, but my sorprise was that right way when I tasted flavor to me was wired and I pull my cup to look at the bottom and I appreciate that the milk was expired... so I came back to him again and I told him I don’t know what’s wrong today, but this milk is expired look at that, and his exclamation was very sarcastic by saying well just stir it and be ok.... he not even came to me and try to be nice so I told him no because taste is wired and look is expired this is not my first time getting this drink I know perfectly how the flavor is, so he just said ok, what do you want!!!!😡😡😡, I looked at him very upset and I told him I just want my money back thank you, so he called the mgr I guess and she made the refund to us very nice by providing me a gift card with $4.00 dlrs in, but what I would like to say I don’t understand why there’s people who just work for make money, not for make people happy this kind of person don’t even realize that without customers there’s no money if there’s no job if there’s no job there’s no money if there’s no money so there’s no life, He was white guy with no good presentation and horrible attitude..... I been visiting Starbucks stores around this beautiful city and this was my first experience that make me very upset and disappointed about Starbucks I always look Starbucks as the customer service and best drinks ever, but since this happens believe me I will never come back this location.........

While it has the typical perky baristas and noisy environment: coffee machines & customer conversations. The inner interior is relatively small compared to others that I have visited, and it does not give off that vibe of stay and do your work inside. In my opinion, I have to say that it is designed more as a spot to meetup for coffee or an interview versus that place for a student to conduct homework or study.

During my visit, I actually wanted to grab my mocha latte and login to my blog, but I was hindered from that due to the lack of outlets, seats near wall outlets and workstations. That alone gave me the assumption that this is not a place where students go because how can you plug your laptop in inside of a place that has few outlets.

I imagine that many of the students visit the Dunkin' Donuts up the street versus this location because the Dunkin' Donuts is cozier, yet has a tad more in comparison. This Starbucks also lacks the comfortable cushioned furniture, which most Starbucks locations have. To paint the picture clearer, it is basically your typical Dunkin' Donuts, yet composed of a Starbucks menu and interior color. Yep! That sounds about right.

The funny thing about Starbucks locations in Chicago are that they lack parking, but have all the comfortable inner furniture that lures you into staying to do your work. However you have this location in Morton Grove with ample amount of parking, yet nothing that welcomes you to stay and do your work.

Nothing against this location because the customer service I received was great! My low three star rating is based off its design, which is definitely fixable! My question is where do you go, if you were in this situation as a student or blogger wanting to enjoy coffee or a mocha latte while getting in work on your...

The worst job I ever had. As someone who once worked at this location, let me tell ya, sanitation not taken seriously. The place is dirty and had maggots in between the two bars. The store has been gassed for fruit flies on at least one occasion, that I know of. Employees don’t wash their hands upon coming to work and clocking in for the day, maybe 10 percent of staff followed those instructions. Management is terrible. They’ve had at least 4 managers in the past 6 months, turnover rate is horrendous. Be prepared to wait for your drinks for upwards to 20-30 minutes. Doesn’t matter if there’s 2 people showing up to work, they’ll be forced to do the work of 7 people while they lock the lobby and have you wait in the drive thru.

Employees are trained to learn 3 months of work in 3 days. So expect any new employee who you’re just seeing to make your drink incorrectly. The oven is sprayed with chemicals and maybe 3 staff members know how to clean it correctly so there’s not leftover residue in the oven. Their quality assurance specialists that arrive to make sure things are running properly are more concerned with asking trivia questions than inspecting the premise correctly. District managers are more focus on acting like they’re managing a law firm than a Starbucks. They only care about guests and not employees. So if an employee is friendly, but unhygienic, that’s not a big deal to them. Often times their refresher containers aren’t cleaned between uses and refilled multiple times making shelf life impossible to manage. Do yourself a favor and go to a real coffee shop. Both the management caliber and the level of disgusting things in this store are more in line with fast food. Orkin pest could probably confirm all of the...