Michaels — Local services in Maine Township

I ordered 3 tubes of beads online for in-store pickup, and it was confirmed and paid for. The next morning, I got an email saying that they'd only had 2, but that I'd get a refund. When we arrived to pick them up, we waited in line, only to be told to go to the framing counter at the back of the store. But there was nobody there to help us. Eventually we got the attention of an employee, who found the guy who was supposed to help us. He didn't ask for any ID or order confirmation - so just anybody could've taken my order - and was the entirely unhelpful and unsympathetic when there was only 1 tube of beads in my bag! I had to go to another store to pick up more of the beads, then email the online customer service for a refund of the missing tube. Thankfully they issued it within one day, although they too did not know what happened. I surmise that either their inventory is not immediately reflected online or that the worker who was to put together my order waited until the next morning to actually do so, and some had been purchased in the interim. It was frustrating to have to go to 3 stores to get 3...

my girlfriend and i went to the Michael’s in Morton Grove at around 8:30 pm. We were aware popping in a little close to close but knew we’d be pretty quick wanted to do a quick browse around for our date night and pick up stuff for later. from start to finish the whole experience was weird and rushed. we over heard people radioing about us, had some basically follow us the cash register. we wanted to look at the beads and were approached twice to basically hurry up. My girlfriend also over heard them talking about us :/ we spent around $100 and to treat customers that are paying well like that is awful. i’m in the hospitality service and that was so uncomfortable and unprofessional. i’ve never treated guests like that at my job. it also sucks because i was looking for alternatives to joann’s fabrics. clearly this isnt the place. 0/5 if i could. btw i started typing this review at 8:56...

This store is always highly unorganized, seems to never have anything I need, in stock. When I call, to ask for someone to locate items, before I commute there; the hold times are often 10-15 minutes. There are never enough sales people in the store to help out. I've resorted to asking the cashier for help, instead. This is a huge disappointment, being this is the location (Niles) closest o my home. I now avoid the stress and headaches, of trying to shop at this location, by driving further away to another. I have had quite the opposite experience, at the Glenview location. It's my favorite now, of all the Michaels, in a 15 miles...