Starbucks — Restaurant in Niles Township

This is my first time to write a review. I find it necessicary to do all. Today is the first time in a very long time being in a good happy mood. About a year and four moths ago my father passed away. I moved to Rogers Park. It seems as life has gotten worlds better getting out of the suburbs. Anyways. I stopped at Starbucks on Tough & McCormick today. I’m happy it’s a beautiful winter day why not!! I’m at the window. I make a joke that I’d like 464 shots of espresso in my coffee no harm meant by the comment. I pull up to the drive thru window. Apparently the comment was not funny. I was curious to as why. I thought it was humorous. The barista kindly handed me my drinks and cookie. I then ran across the manager. Hername was Shannon. If I remember correctly I made the same joke with her she was very serious. It actually kind of made me nervous being truthful. I said a joke or 2 more. Nothing incredibly harmful. She gave me a dead serious stare. Anger in her eyes. This intimidated me a little. I do not stir or shake easily. I had my sunglasses on. While she peered and beemed at me I closed my eyes. Like I said I felt very uncomfortable and nervous. She honestly ruined my day a little not much. Definitely did take some of the happiness and positive vibes away. I argued with her a bit & told her to relax. Have fun at work. She made me uncomfortable and nervous. I cannot imagine how she makes her employees feel being so uptight!! I received my order and drove away bothered. I figured I’d call and express how I felt. We spoke. Immediately she accused me of flirting with her. My close friend in the passenger side gave me a weird look. I have one back. We looked at each other like what in the heck is she talking about!! Shannon said straight up she did not have time to flirt and needed to do her job. I get it. I made a joke! This lady needs to work! She takes her job seriously! That’s completely fine!! I understand being a manager is high stress! I was a manager for sprint! There is one million and one things going on at once!! It is hard for me to grasp how she can take out her problems on me? I’m the customer! As my mother had always said to me and given me this wise piece of advice “ Suit up, and Shut up” is very true. Why was she so outspoken. All I did was tell a cheesy non offensive dumb joke! It blows up into a huge dramatic issue???! Are we in Highschool Shannon? It very much got to me and erked me. I was in a very good happy mood for the first time in a long time after my father passing away on a beautiful day. Shannon had to get serious, angry, upset, and most importantly take her personal attitude out on me. It was not a comforting feeling. Up until about one year ago I was dealing with severe severe anxiety and depression isusses. I was even prescribed Xanax for he anxiety. Especially work and all the hustle and bussel of the cell phone industry. I then thought to myself Shannon is the type of manager who makes her employees nervous. Makes sense why the other barista did not laugh. Was serious as well. You are what your environment surrounds you with it’s a fact. Happy environment happy people. Stress, anxiety, angry environment you will feel chaos. In my opinion Shannon is the type of manager who will make anxiety arise and stay woke. Stress always at hand, and a you answer to me personality. Each manager manages their crew accordingly. I did not like Shannon’s vibe. She made me nervous. Uncomfortable. I can go on all day. I just wanted to get me and my good friend a coffee!! I’m very deeply sorry Shannon I tried to be funny and tell a couple of lame cheesy dumb jokes on a day I WAS past tense feeling good. Please Shannon dif deep in your heart to forgive me for my cheesy jokes. Trying to make both of our days more enjoyable! You are at work put on a smile! Make the environment positive with your energy! I could go on and on all day but will end it here. Shannon told me to never come back to that Starbucks. It’s the closet one to me. I am offended. I’ll go to the one down the street from now...

Terrible attitude from the barista/cashier who did not know what a tea latte was and blamed other Starbucks staff for not knowing how to properly ring my order. She (white, black hair, glasses) insisted that my drink was a London fog which is a beverage that has 3 ingredients (syrup, tea and milk) and charged as a London fog (hence, it is more expensive) a tea latte translates to tea+ milk (2 ingredients) which I explained several times but she refused to modify my order and continued wanting to charge me for a London fog. Her attitude was as if I wanted to rip the store off by me refusing to pay for a London fog not because of the price but because it is not the order I wanted, it is not an accurate order and not an accurate price for what I ordered. I explained how earlier that day I’d been to a different Starbucks and they rang up my order (accurately) and without arguing with me (which is so unprofessional). I walked off and reported the cashiers attitude and behavior...

Not the best. While Starbucks is known for its consistent quality and convenience, this particular location fell short of expectations. The service was slow despite the moderate crowd, and the staff seemed disorganized and understaffed. The ambiance was also lacking; the seating was uncomfortable and the noise level made it difficult to enjoy a peaceful moment.

Moreover, the cleanliness left much to be desired, with tables not properly wiped down and a few areas looking quite messy... and wet. The coffee itself was okay, but not as well-prepared as I've experienced at other Starbucks locations. A little skimpy.

On a positive note, the location is convenient and easily accessible, which is always a plus for grabbing coffee on the go. However, the overall experience was underwhelming compared to what I usually expect from a Starbucks location.

I hope they can improve their service, efficiency, and cleanliness to match the brand's...