McDonald's — Restaurant in Norfolk

This mcdonald's has the worst service of any mcdonald's i've ever been to. They have consistent poor customer service. They are slow. They are unfriendly. There is a ridiculous wait if you want to order at the counter. I was in there one day the lady was handed her bag, she asked if her sauce was in the bag. She was told yes. She pulled all her food out and checked, but there was none. She waited a long time before the woman came back to the counter. She said she didn't have sauce in the bag. The woman at the counter told her she needed to wait. And then asked me for my order. I told her, the other customer's food is getting cold, please wait on her first so she can go eat her meal. That's common sense. But the staff is not trained to interact properly with customers. Today I went in there and ordered my meal. She gave me a soda but not a straw, which they normally do give me with the soda. I walked over to get a straw by the counter and I almost fell down. The other customers watched and showed great concern for me after they saw what happened. The mcdonald's employees showed zero concern. Not one ounce of concern. I didn't fall down but I did get hurt jerking around trying to keep from falling. There was a wet floor sign by the counter but not out towards where the wet floors began. I moved it. An employee sitting in the dining area came around and moved the other wet sign over to the area where I slipped. She knew what happened. She thanked me for moving the other sign. But at no time did she show any concern whatsoever for me. I asked the lady for my receipt at the counter and I asked for the manager on duty. They refused to identify a manager on duty. They refused to give me a name for themselves or a manager. Another lady sitting in the dining area in uniform, probably the manager, Told the lady at the counter just to get my name and phone number. I said I want a name and phone number for the manager. She said no , you're not getting it. You didn't even fall down. I told her I already had a serious back injury and she's damn lucky I didn't fall down. I was hurt just by almost falling down. I will not ever go there again. One of the other customers at the counter, waiting to give an order, ever got his order taken. He finally left empty handed. Mcdonald's has gone down hill. I'm done with mcdonald's. Consistent quality food and great customer service are the two most important factors to running a restaurant. Mcdonald's is a fail. The one consistent thing throughout the restaurants I visit is their is bad customer service. Oceanview has the worst service.

As an update, I just want to let you know the store took my phone number but never cared to contact me. I sent a message to corporate, and they too, did not care to respond to my message. There's been a continuous decline in McDonald's showing any appreciation or concern for their customers. Good product and good customer service is the foundation to a successful restaurant. Ray Kroc would be ashamed to see what's become of McDonalds if he were...

Stopped by today with my husband for a quick bite. There was only one car in the drive thru and one pair of diners eating together. At the register stood an older gentleman in his 60s. We took our place in line behind him and waited. He ordered and produced a small zip lock bag of change from his jacket and gave it to the cashier. The cashier atm happened to be the manager of the establishment (I could tell by the teal button up she wore). She looked at the bag in irritation and said, "You're gonna have to count that." She then looked back at us and said she could take our order. We finished ordering and took a seat waiting for our number to be called meanwhile at the register, this older gentleman is still shakily counting his change and having trouble placing the remaining change back into his bag all the while the manager is looking at him with impatience. (Again, there was only one other couple besides us already eating so it's not like they were busy) After he is done, she hands him a small soda cup and he slowly walks over to the soda machine to get a dr.pepper. He sits down in a booth (already in the booth are 2 bags filled with his belongings). After about 5-10 minutes we get our food and start to eat. I sit with my body adjacent to the register expecting the older mans food to come out but that doesn't happen. After another 10 minutes, we're almost done eating and the older man gets up and puts the empty soda cup in his bag, picks up his stuff and leaves.

This man only ordered a small soda! Are freaking kidding me!? This manager had an attitude because she didnt want to count a dollars worth or change!? This manager treated him like he was nothing but an annoyance and watched this man struggle. Anyone that knows anyone with Parkinson's disease knows that doing every day things is a complete disaster. My biggest issue with this is that one of the jobs this manager has is to COUNT MONEY and she couldn't even do that. McDonald's is not known for their customer service, I know that they will never be on Chick fil a's level but it doesn't take a genius to know how to to treat another human being...

Just had another poor experience here, at this McDonald’s. Let me first begin by saying that I have been in customer service for many years. I think I’ve (maybe) given 2 negative reviews in my life thus far. I guess it’s time for a third, sadly.

Today, 10/27/19, at 10:24am ... I ordered a small cone and fudge Sunday. They got my order wrong at the window (which is fine, I understand that). But when the dude hands me the fudge sunday and it is, quite literally, a cup of vanilla ice cream with a tiny squirt of fudge at the top, I kindly asked for a little more fudge.

He proceeded to tell me “no, you can’t, that’s how it comes”, and then blankly starred at me because he wants me to drive away.

I wasn’t even upset about the quality of the sundae. It really has nothing to do with that. Maybe they were just busy and that’s fine. But when a customer kindly asks for a reasonable request that would take 2 secs of time? And then denying the request, followed by a blank stare?

All I did was say thank you, and drive away. Because at that point, what was I going to do? Act a fool? Raise hell until I got my way? Absolutely not. Again, this has nothing to do with food.

At any job, you really have no idea who your customers are and where they come from. They could turn around and offer you a better opportunity in a split second, all because you showed kindness and demonstrated the qualities of a decent human being. My cashier at the drive thru window did not demonstrate those qualities. My last experience was just as poor. So I’m taking this as a sign that I should no longer come to this location even though it is 2 minutes away from my home. A further drive to a different location will be well worth it.

I didn’t catch the name of the gentleman that I had this interaction with, which is why I provided the day and time at the beginning of the review. On the receipt, the order number says 1306 and beside the time it says KS #13. Not sure if that helps narrow it down. I don’t want the wrong person to be addressed. I’m sure there are great employees at this location and I just hadn’t come in...