Osaka Hibachi Express — Restaurant in Norfolk

The food was good but the customer service, on the other hand, was another story. On my last visit, I asked for spicy mayo and it seemed to be a bit of a tuff request for some reason. Being a sushi restaurant, you would expect it to be offered with all sushi dishes. I return home and my fiancée tells me that it was actually some type of buffalo sauce, not spicy mayo. Upon my latest visit “today”, I asked again for spicy mayo. This time I got an eye roll and a loud huff. I responded by asking if my request was a hassle or problem and got a reply from Oh my God. At this point, I’m in total confusion as to why this is such a big deal. She then aggressively pulls out a sauce container and slams it on the counter, then yells 25 sent 25 sent lol had to throw that in there. As she started to pour the sauce, I saw that it was the same sauce that I received on my last visit and asked if it was spicy mayo. She then screams that it’s some special “homemade spicy mayo”. I got home and, once again, it wasn't spicy mayo. My fiancée never had a problem when she personally goes in to pick up the order, but for some reason, she gives me the most difficult time. Before I walked out, I blessed her with a few blissful words, making sure I made her feel as belittled and idiotic as I could. For reference, it’s the older lady. I believe she’s the owner. She's...

I ordered steak and chicken hibachi. But when they called my order they said steak and shrimp. I told them I didn’t order steak and shrimp…I ordered steak and chicken. The lady took it to the back and about 30 seconds came back with my plate. I asked her if there’s any shrimp in it because I don’t eat seafood. She said no. So I get my plate and leave. I started eating. About 4 bites in….I see shrimp. I drive there and said that I told you I can’t eat shrimp and you told me there was no shrimp in it. She says sorry and remakes my plate. I get my plate and there’s literally 4 pieces of steak and a little chicken. You can’t say sorry if your carelessness kills someone. What if I was...

I was highly disappointed by this restaurant. One day I was sitting in the parking lot and there was a flock of customers ordering food. I went on a different day and decided to give them a try. It was disgusting, horrible!! I ordered the fried rice with 4 wings and I instantly got a headache. The party wings were old and refried. The rice was old and someone just poured soy sauce all over. I will never go back again. Not to mention the woman had a very bad attitude. Never again!! I would have been better off getting a sandwich from...